If you have a question or are experiencing a problem with DESlock+, and can't find a solution in our
Knowledgebase, please submit a support ticket below.
Please provide as much information as possible, this will help us assist you more quickly.
Steps to recreate the issue
Knowing the context of an issue, including the steps to reproduce it and actions taken before it occurs will enable us to diagnose and see the issue for ourselves in house.
Screenshots
Taking screenshots often helps us to understand an issue in context.
Run our diagnostics utilityOur diagnostics utility collects information we commonly need. This includes the version of DESlock+ installed, the Operating System and other pertinent information. The diagnostics utility can be downloaded by visiting
http://support.deslock.com/kb29
Workstation log (managed clients)If the machine experiencing this problem is managed by an Enterprise Server, please attach the corresponding Workstation log for the affected machine. As shown by this article:
http://support.deslock.com/KB320
Blue ScreenIf you are experiencing a Blue Screen (BSOD), more detailed information is required to help us determine the cause of the crash. To read the guide on how to collect this information visit
http://support.deslock.com/kb157
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