Technical support

   

After installing a managed ESET Endpoint Encryption (EEE) client the Activation Required dialog will be displayed to any user of the system who has not performed the activation process. It is possible to prevent this dialog from being displayed automati...
You will first need to install the iOS app from the app store on the target device, this is available here: [https://itunes.apple.com/us/app/deslock+-for-ios/id880602467?mt=8] Until the app has been activated, the DESlock+ for iOS app will function o...
This article applies to systems being managed by an ESET Endpoint Encryption Server (EEE Server) v2.5.2 or later. If your EEE Server is earlier then please follow our relevant knowledge base article by clicking here [http://support.deslock.com/kb212]. Y...
Users within the ESET Endpoint Encryption (EEE) Server may be displayed with one of the following icons. What follows is a description of each of these states, along with the actions required to transition the user to the next state or to an 'activated ...
WHAT IS ES DIRECT? ES Direct is a protocol for use over a local area network (LAN) whereby the ESET Endpoint Encryption (EEE) Client can locate the EEE Server, and then open an encrypted direct communication to perform various commands. ES Direct uses ...
Users within the Enterprise Server Active Directory Panel may be displayed with one of the following icons.   UNLINKED This is the default state for an Active Directory user and is just a place holder record. The details have been found by the sync be...
PROBLEM When a Proxy Sync is performed on a server the user is presented the error "The client is using an incorrect RSA key (0Xc0100008)" as shown in the screenshot below. CAUSE When an MSI package from one organisation is installed on a client, then...
We use cookies on our website to enhance your browsing experience. Read more