Technical support

   

Right-click the ESET Endpoint Encryption (EEE) Icon in the Notification Area (also known as the System Tray). If the entry Proxy _Sync_ menu item is present you are an EEE Server managed user. Alternatively if you select the _About ESET Endpoint Encry...
To enable Push Installations of ESET Endpoint Encryption (EEE) to client machines from the EEE Server, you must ensure that on the client machine you have first enabled: 1. FILE AND PRINTER SHARING which must be allowed through the Windows Firewall If...
The ESET Endpoint Encryption Server (EEE Server) contains a feature to easily allow the ESET Endpoint Encryption client software to be remotely installed on a client workstation. It does this by initiating a connection across the local network to the targ...
PROBLEM If you have a managed client (which is controlled by the ESET Endpoint Encryption Server) and you have previously uninstalled the ESET Endpoint Encryption client software from that machine. When you re-install the software, you may be experiencin...
This article refers to upgrading ESET Endpoint Encryption (EEE) which is managed by the EEE Server, for Standalone (unmanaged) clients please see this article: KB209 - How to upgrade ESET Endpoint Encryption (standalone) [http://support.deslock.com/KB20...
To install a managed version of ESET Endpoint Encryption (EEE), the installation will need to be generated from the ESET Endpoint Encryption Server. If you have downloaded and installed EEE from the ESET web site, this will be a standalone installation ...
If you are using the ESET Endpoint Encryption (EEE) Server to manage your users and you want to change a EEE client from a standalone installation, to a managed installation please follow the steps below. IMPORTANT If you have encrypted any USB flash ...
BACKGROUND The installation for ESET Endpoint Encryption (EEE) is a Windows Installer (MSI) package. This enables deployment using a variety of methods. The EEE installation is provided as either a 32-bit (x86) or 64-bit (x64) package. Localised versi...
The MANAGED UNINSTALL option allows an administrator to prevent users managed by an ESET Enterprise (EEE) Server from uninstalling the EEE client software from the machine even if those users have administrative rights to the machine. ENABLING MANAGED U...
PROBLEM You received an email, news post or support ticket update about a new version of ESET Endpoint Encryption (EEE) being released, but either clients do not automatically update or the new version is not shown in the EEE Server automatic update poli...
PROBLEM When attempting to send a Remote Uninstall command, you see the following error dialog: _ERROR: Cannot perform uninstallation because the DLPCOMM library could not be loaded. (0xC013040F)_ CAUSE This error occurs when attempting to send a Re...
Use the following steps to remove an uploaded MSI client package from the ESET Endpoint Encryption (EEE) Server. NOTE: THIS APPLIES TO EEE SERVER VERSION 2.7.0 AND LATER. * Login to the EEE Server. * Click on CLIENT SOFTWARE DEPLOYMENT located in ...
HOW DO I DEACTIVATE A USER? You may want to consider deactivating your user as they have left the company and you require their licence for a new employee. Doing this will remove their licence activation and granular encryption keys. First, locate t...
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