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Knowledgebase : ESET Endpoint Encryption Client > Full Disk Encryption > Bootloader Login
   

When the system boots you will be presented with a menu that contains some options as shown below. To start the machine and boot into Windows, press the enter key with the 1. START SYSTEM item selected. You will be prompted for your username and password....
From version client version 4.8.0, ESET Endpoint Encryption provides extended keyboard support for pre-boot authentication. This article lists the keyboard layouts supported when entering a users Full Disk Encryption credentials. NB: When encrypting sys...
Since client version 4.8.0 Full Disk Encryption supports many of the Keyboard Layouts available within Windows. This allows for passwords used during Pre-boot Authentication to be entered using the users normal keyboard and ensures that the chosen passw...
PROBLEM Your keyboard is not responding when using the Full Disk Encryption Pre-Boot screen. In all cases, you should make sure you have the latest version of the client software, to check please see our article below: KB27 - How do I find which vers...
PROBLEM An SSO enabled user can't log in after their network password has been changed and is being presented with 'Access Denied' at the pre-boot login screen. Please see our article below to check what message you're receiving at the pre-boot login s...
CUSTOMISING THE ESET ENDPOINT ENCRYPTION (EEE) FDE LOGIN SCREEN NOTE: YOU MUST BE USING EEE SERVER VERSION 2.9.1 OR LATER Currently your UEFI FDE login screen looks like the image below: You want to replace the current logo banner as shown below for...
THE FOLLOWING ELEMENTS OF ESET ENDPOINT ENCRYPTION MANAGED CLIENTS CAN BE CUSTOMISED FOR SPECIFIC COMPANY INSTRUCTIONS AND BRANDING: FDE LOGIN LOGO BANNER UEFI ONLY KB451 - How to customise the ESET Endpoint Encryption FDE login screen [https://support...
SINGLE SIGN-ON (SSO) SYNCHRONISATION SSO is a feature in the Managed version of ESET Endpoint Encryption (EEE). For more information visit: KB187 - What is Single Sign-On (SSO) [http://support.deslock.com/KB187] WHEN DOES SSO RE-SYNC? EEE will autom...
Problem Users can't see the "Lost Details" or "Reset Password" button on the FDE login screen. Cause Systems which were originally activated in standalone mode encounter problems when being changed to a managed version of ESET Endpoint Encryption (E...
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