Technical support

   

To perform a full sector by sector backup of your hard drive, if you are part of an organisation with an IT department, ask if they have any software to be able to perform this task. Alternatively, if you are a home user or you are part of a smaller org...
There are some cases where ESET Endpoint Encryption (FDE) configured for Single Sign-On (SSO) [http://support.deslock.com/KB187] does not log you in to Windows when you might expect it to. If your issue is not one of the ones described below, please rai...
Encryption of data stored on a network file server is possible. However due to its effect on the user base and the variety of host environments the process should be fully understood before deploying to a live server. Using encryption with a server does...
PROBLEM You are experiencing problems with a machine being slow to start Windows or resume from hibernate since the system disk has been full disk encrypted. SOLUTION You should ensure that you are using client v4.8.0 or later of ESET Endpoint Encrypt...
RELATED ARTICLES Please see the following related articles for situations where this operation may be required. KB221 - Why does SSO not log me in to Windows [http://support.deslock.com/KB221] KB292 - My system is slow resuming from hibernate or star...
This article will tell you how to change/add a Windows keyboard and change your default Windows keyboard. You may need to do this if the keyboard you are using is not supported by the Full Disk Encryption (FDE) pre-boot authentication screen. For a list o...
PROBLEM A User cannot reset their FDE password because, despite meeting the required password policy set in the Enterprise Server, the coloured bar will remain yellow instead of turning to green as shown by this screenshot: CAUSE This is a known bug t...
If you currently don't have the keyboard language you desire at the Full Disk Encryption Pre-Boot screen, you can use our 'BootloaderKeyboardManager' to add it. To find what keyboard map you're curently using, check the bottom left corner of the Pre-Boo...
IF YOU WISH TO USE ESET ENDPOINT ENCRYPTION IN A SYSTEM IMAGE FOR DEPLOYMENT, PLEASE BE AWARE OF THE FOLLOWING: WORKSTATION ID (DUPLICATION) When activating a managed client, a unique Workstation ID is generated enabling the ESET Endpoint Encryption (EE...
ESET Endpoint Encryption (EEE) allows for Users to change how certain aspects of EEE behaves on their local machine. Users can do this via a settings menu located in their task bar by right clicking the EEE icon and clicking settings as seen in the screen...
We use cookies on our website to enhance your browsing experience. Read more