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Knowledgebase : ESET Endpoint Encryption Client > Full Disk Encryption > Maintenance
   

Since version v4.80 of the client, in the lower left corner of pre-boot screen the currently selected Keyboard map in use is displayed. Press the F2 key to cycle between the available maps. Prior to v4.80 of the client the bootloader v1.98 supported c...
In normal circumstances ESET Endpoint Encryption (EEE) can seamlessly upgrade a Full Disk Encrypted (FDE) workstation. In some rare cases, disks encrypted with older versions of EEE will need to be decrypted before upgrading. The installation will detec...
This article applies to ESET Endpoint Encryption (EEE) Full Disk Encryption using the standalone client. If you are using a workstation that is managed by an EEE Server please see this article: KB315 - How do I change my 'admin' users password? (managed) ...
Once system Full Disk Encryption has been commenced on a workstation, you will be required to enter your credentials using the START SYSTEM menu item in the Pre-Boot screen whenever the system boots. PROGRESS When a Full Disk Encryption operation has b...
In order to change your Full Disk Encryption password follow the steps below. * Start the system using your current FDE username and password. * Login to Windows. * Ensure you are logged in to ESET Endpoint Encryption (EEE). * Right click the EE...
This article applies to standalone systems that are not managed by an Enterprise server. If you need to change your (or another users) Full Disk Encryption (FDE) password because you have forgotten it, you will require the adminpassword file for the sys...
PLEASE NOTE: AS OF THE CREATORS UPDATE (1703), USERS CAN CONVERT THE BOOT MODE OF THEIR SYSTEM FROM MBR TO UEFI IN PLACE. THIS IS NOT SUPPORTED BY ESET ENDPOINT ENCRYPTION. PROBLEM When installing a Windows 10 Feature Update, You see the following: ...
NOTE: THE UPGRADE PROCESS IS SEAMLESS IN ESET ENDPOINT ENCRYPTION CLIENT VERSION 4.9.0 AND ONWARDS WHEN USING 'CHECK FOR UPDATES' IN WINDOWS SETTINGS.  The following instructions are intended for users who cannot upgrade to 4.9.0 or do not have Internet ...
IMPORTANT: It is NOT possible to adjust the graphical pre-boot if you are using OPAL encryption. If you need to modify the settings of the graphical pre-boot FDE login screen, then the following tool can be used from within Windows. The ESET FDE UEFI ...
WINDOWS UPDATE AND WSUS METHOD See: KB379 - Installing Windows 10 Feature Updates on an Full Disk Encrypted (FDE) system [http://support.deslock.com/KB379] For a machine to install Windows Feature updates while Full Disk Encrypted (FDE) with ESET Endpo...
WHAT IS MAINTENANCE MODE? Maintenance Mode is a feature that allows a Full Disk Encrypted (FDE) Workstation to restart without requiring the user to authenticate in the pre-boot environment. This may be used by system administrators that are working remo...
IF YOU WISH TO USE ESET ENDPOINT ENCRYPTION IN A SYSTEM IMAGE FOR DEPLOYMENT, PLEASE BE AWARE OF THE FOLLOWING: WORKSTATION ID (DUPLICATION) When activating a managed client, a unique Workstation ID is generated enabling the ESET Endpoint Encryption (EE...
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