Technical support

   

ESET Endpoint Encryption (EEE) client v4.6.4 or older provides limited compatibility with RAID controllers when using Full Disk Encryption. This has been improved in clients v4.7.x onwards. STANDALONE If you are starting encryption on a client direct...
FULL DISK ENCRYPTION (FDE) When using FDE to encrypt a computer's hard drive, it uses the Advanced Encryption Standard (AES) algorithm with a 256 bit key. This encryption key is generated at the point of full disk encryption being started. REMOVABLE M...
When commencing Full Disk Encryption on a standalone system (one not managed by an ESET Endpoint Encryption Server) you will be prompted to save an administrator password file. This password has several purposes: * To act as an emergency password if...
It is not possible to upgrade a Windows 8 installation that is using Full Disk Encryption through point releases. (E.g. Windows 8.0 to 8.1) Attempting to perform a point upgrade on a Full Disk Encrypted system will result in the upgrade failing and roll...
Safe Start is a mechanism where ESET Endpoint Encryption (EEE) will try to install the Full Disk Encryption mbr bootloader and use it to boot into Windows. It does this without performing any encryption of the disk. The purpose of this is to ensure the ...
ESET Endpoint Encryption (EEE) Safe Start is a pre-encryption test designed to ensure your PC will boot successfully once encrypted. Under normal circumstances, Safe Start is initiated and your PC will be rebooted presenting you with a screen as shown b...
The Full Disk Encryption process resumes encryption 5 minutes after the system starts. You can restart, hibernate, shutdown, sleep the machine as normal and use it while encryption is in progress. When encryption resumes after a system restart the Resum...
IMPORTANT You must NOT use multiple disk encryption solutions on a single machine. This is not supported and can lead to permanent loss of data. HOW CAN I TELL IF BITLOCKER IS TURNED ON? You can tell if any volumes have BitLocker Device Encryption tur...
The following instructions are for encryption of system disks on standalone workstations. If your system is managed by an ESET Endpoint Encryption Server please see this article instead: KB101 - How to encrypt a hard drive using a managed version of ESET ...
To decrypt a Standalone Workstation, follow the instructions below. Ensuring you are logged into the key-file, right-click the notification tray icon, select FULL DISK ENCRYPTION. Click MANAGE DISKS. Highlight the disk and click DECRYPT. Enter the...
IF YOU WISH TO USE ESET ENDPOINT ENCRYPTION IN A SYSTEM IMAGE FOR DEPLOYMENT, PLEASE BE AWARE OF THE FOLLOWING: WORKSTATION ID (DUPLICATION) When activating a managed client, a unique Workstation ID is generated enabling the ESET Endpoint Encryption (EE...
PROBLEM You encounter a blue screen of death crash (BSOD) when attempting to do one of the following actions: * Activating a User in ESET Endpoint Encryption. * Starting Full Disk Encryption (FDE). * Running the ESET Endpoint Encryption diagnosti...
IMPORTANT NOTE Using OPAL Hardware Encryption, entrusts the security to the disk hardware vendor. ESET CANNOT VERIFY OR BE LIABLE for the strength of security in third-party devices and advise checking whether the disk in use has any known security vuln...
IMPORTANT: THIS PROBLEM ONLY AFFECTS SYSTEMS WHICH MEET THE FOLLOWING CRITERIA: ESET ENDPOINT ENCRYPTION VERSION 5.0.0 IS INSTALLED VERSION 2.3.62 IS DISPLAYED IN BOTTOM RIGHT-HAND CORNER OF THE PRE-BOOT AUTHENTICATION SCREEN  THE SYSTEM IS UEFI THE S...
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