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Knowledgebase : ESET Endpoint Encryption Client > Error Messages > Removable Media & DESlock+ Go
   

You are seeing this message because when the device was encrypted the Full Disk Encryption method was chosen. ESET Endpoint Encryption Go only works with removable media using the File mode. Please see this article for details of the different methods o...
Sometimes when starting DESlock+ Go on a Windows XP computer the following dialog is shown To check the application that is stopping DESlock+ Go from starting please carry out the following : Open a command prompt (Start->All Programs->Accessories->Com...
When a new USB drive is inserted, ESET Endpoint Encryption (EEE) attempts to read from the drive. If this read fails an "Unable to read from Drive :" message is displayed. There are several reasons why this might occur : 1: THE DRIVE HAS ITS OWN HARDWA...
The reason why you may be experiencing this issue is because the WebClient service is not running. 1. To amend this, click on your Windows button and type the following SERVICES.MSC into the search box. 2. When the services window pops up, scroll down...
PROBLEM When connecting a removable media device, you may receive a pop-up box like the one below: CAUSE This dialog box may appear because: * There are multiple partitions or volumes * The removable media is exFAT fomatted * The disk's partit...
PROBLEM After entering the password to run ESET Endpoint Encryption (EEE) Go, an error message appears stating: _Z: is unavailable. If the location is on this PC, make sure the device or drive is connected or the disc is inserted, and then try again. I...
PROBLEM When launching ESET Endpoint Encryption for Optical Media Encryption the following message is displayed. '_ERROR: Sorry, Optical Media Encryption requires the Image Mastering API v2.0 (IMAPIV2.0) from Microsoft.'_ CAUSE In order to use Optic...
PROBLEM On Windows 10 (version 1607), you see the following error message when connecting a removable media device that has been encrypted with File/Folder encryption or DESlock+ GO: _Pause Encryption of Drive E: (Removable Disk)_ _There is a problem...
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