Technical support

   

If you have encrypted the USB drive with the key, which you have saved to the encrypted drive, and have subsequently have lost/deleted the key then there is no way of recovering the lost key. However if you have enabled ESET Endpoint Encryption (EEE) Go...
There may be situations where you are enforcing Removable Media Encryption (RME) policy but have particular USB devices that you wish to exclude from the policy. The ESET Endpoint Encryption (EEE) Server supports the ability to whitelist devices by use of...
To find the version of ESET Endpoint Encryption Go being used please follow the steps below: * Run DLPGO.EXE from the removable media. * On the password entry page click the ABOUT item in the lower left corner. * The version number of ESET Endpoi...
PROBLEM Even though you have set your removable media policy to block removable media, connecting a mobile phone, media player or similar device allows you to access its contents. CAUSE Devices that are presented through the WPD (Windows Portable Devi...
PROBLEM When connecting a removable media device, you may receive a pop-up box like the one below: CAUSE This dialog box may appear because: * There are multiple partitions or volumes * The removable media is exFAT fomatted * The disk's partit...
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