Technical support

   

ESET Endpoint Encryption (EEE) is compatible with Microsoft Windows(R). SYSTEM REQUIREMENTS * Microsoft Windows(R) 10 (1909), 8.1, 8, 7, Vista, XP (SP3) * Microsoft Windows(R) Server 2019, 2016, 2012R2, 2012, 2008R2, 2008, 2003 (SP2) * 32bit or 6...
You can install the client software on a (Windows) server in order to perform encryption although this is unusual. In most environments the hardware is physically secured so is at less risk than laptops and devices which are taken off site on a regular ba...
In order to use Full Disk Encryption on Windows 8 you must use client v4.7.4 or later. This client includes support for GPT, UEFI and Secure Boot technologies. These technologies are a requirement of machines supplied by manufacturers that display the Win...
RAID (redundant array of independant disks) used to be confined solely to server machines or machine with many hard disks, but more and more machines are appearing with RAID enabled as a standard feature. Even systems with only a single disk can be config...
Windows 10 is supported with ESET Endpoint Encryption client v4.8.0 and later, and ESET Endpoint Encryption Server v2.6.0 and later. PREREQUISITES For Windows 10 machines running build version 10240 must have the cumulative updates installed. For more ...
If you have ESET Endpoint Encryption (EEE) installed and are experiencing problems saving documents from Microsoft Word check whether TRUSTEER RAPPORT (also known as Trusteer Endpoint Protection) is installed. The problems experienced may include hangin...
IMPORTANT You must NOT use multiple disk encryption solutions on a single machine. This is not supported and can lead to permanent loss of data. HOW CAN I TELL IF BITLOCKER IS TURNED ON? You can tell if any volumes have BitLocker Device Encryption tur...
Please see this article for more information on Windows 10 support: Windows 10 compatibility [http://support.deslock.com/KB245] PROBLEM The ESET Endpoint Encryption (EEE) installation shows an error and will not continue. The error displayed is "_The l...
PROBLEM With DESlock+ client v4.8.3 or earlier there is a problem that can affect workstations using Full Disk Encryption with Single Sign-On (SSO) logins. This does not apply to Normal FDE logins or workstations which are not managed by an Enterprise Se...
WITH THE RELEASE OF WINDOWS 10 FEATURE UPDATES, THE CONTENTS OF THIS ARTICLE ARE NOW SUPERSEDED BY THIS ARTICLE: KB379 - INSTALLING WINDOWS 10 FEATURE UPDATES ON AN FULL DISK ENCRYPTED (FDE) SYSTEM [HTTP://SUPPORT.DESLOCK.COM/KB379]
PROBLEM When attempting to encrypt removable media using ESET Endpoint Encryption the following error is displayed: _Failed to Write Encryption Media Bock for Drive_ _The system could not find the instance specified._ _(Error 0x801F0015 reported by...
PROBLEM This problem should only occur when you are running a ESET Endpoint Encryption version earlier than client v4.9.2, if you are not, please contact support. The workstation is running Windows 10 which is encrypted with Full Disk Encryption. When ...
PROBLEM This article details a very specific scenario which results in BitLocker asking for a recovery key when the system is started. CAUSE The steps that can result in this behaviour are as follows: * ESET Endpoint Encryption (EEE) is installed ...
PROBLEM When attempting to add a user on a ESET Endpoint Encryption (EEE) Standalone Full Disk Encrypted workstation the error message '_The user could not be added. An invalid parameter was specified for the operation_' - 0xC0010002 is displayed. CAUS...
PROBLEM Full Disk Encryption (FDE) does not start on a Legacy/MBR system with HitmanPro installed. If Safe Start was selected at the time of sending the FDE command, then Safe Start will not display on the client machine and the following error will be...
Problem When attempting to start Full Disk Encryption on a Legacy (MBR) BIOS machine running Windows 10 1809, Windows will enter Automatic Repair. This can also occur when a system is already Full Disk Encrypted and is updated to Windows 10 1809 from ...
PROBLEM Attempting to log into your ESET Endpoint Encryption (EEE) key-file displays the following error 'The requested object was not found (Error 0xC01C0002)' Cause The cause of the issue may be the way that your Workstation policy is set. In advan...
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