Technical support

   

ESET Endpoint Encryption (EEE) is compatible with Microsoft Windows(R). SYSTEM REQUIREMENTS * Microsoft Windows(R) 10 (1909), 8.1, 8, 7, Vista, XP (SP3) * Microsoft Windows(R) Server 2019, 2016, 2012R2, 2012, 2008R2, 2008, 2003 (SP2) * 32bit or 6...
You can install the client software on a (Windows) server in order to perform encryption although this is unusual. In most environments the hardware is physically secured so is at less risk than laptops and devices which are taken off site on a regular ba...
WINDOWS RT The ESET Endpoint Encryption (EEE) client only supports machines running an x86 based processor. You cannot use the EEE software with devices that run the Windows RT operating system (i.e. Surface and Surface 2). IF YOU ARE USING A SURFACE P...
PROBLEM  Some DELL Latitude systems can fail to boot after they have been Full Disk Encrypted. The problem is exhibited by a black screen with a flashing cursor at boot time. This can occur directly after the system is Full Disk Encrypted, but can als...
PROBLEM With some recent Hewlett Packard (HP) systems you may find that the keyboard is unresponsive to input at the DESlock+ Full Disk Encryption Preboot screen. This prevents the entry of FDE user credentials stopping the system from starting. Specif...
PROBLEM When using ESET Endpoint Encryption (EEE) and performing a Safe Start Full Disk Encryption process the SafeStart countdown screen shows the text NO_STR. When Windows loads, the Safe Start process will fail returning the error _SafeStart detected ...
PROBLEM When connecting a removable media device, you may receive a pop-up box like the one below: CAUSE This dialog box may appear because: * There are multiple partitions or volumes * The removable media is exFAT fomatted * The disk's partit...
ENCRYPTION AND REMOVABLE / FIXED DISK IDENTIFICATION When a user inserts a form of storage device into a workstation installed with ESET Endpoint Encryption, the storage identifies itself in two ways. REMOVABLE * The disk has indentified that it is ...
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