Technical support

   

ESET Endpoint Encryption (EEE) is compatible with Microsoft Windows(R). SYSTEM REQUIREMENTS * Microsoft Windows(R) 10 (1909), 8.1, 8, 7, Vista, XP (SP3) * Microsoft Windows(R) Server 2019, 2016, 2012R2, 2012, 2008R2, 2008, 2003 (SP2) * 32bit or 6...
You can install the client software on a (Windows) server in order to perform encryption although this is unusual. In most environments the hardware is physically secured so is at less risk than laptops and devices which are taken off site on a regular ba...
RAID (redundant array of independant disks) used to be confined solely to server machines or machine with many hard disks, but more and more machines are appearing with RAID enabled as a standard feature. Even systems with only a single disk can be config...
WINDOWS RT The ESET Endpoint Encryption (EEE) client only supports machines running an x86 based processor. You cannot use the EEE software with devices that run the Windows RT operating system (i.e. Surface and Surface 2). IF YOU ARE USING A SURFACE P...
When starting Full Disk Encryption on an Acer machine you may find that the Safe Start [http://support.deslock.com/KB177] process is unable to complete and reports that a problem was detected. In order to use ESET Endpoint Encryption (EEE) Full Disk Enc...
PROBLEM  Some DELL Latitude systems can fail to boot after they have been Full Disk Encrypted. The problem is exhibited by a black screen with a flashing cursor at boot time. This can occur directly after the system is Full Disk Encrypted, but can als...
You should be able to update the BIOS of a machine using ESET Endpoint Encryption without any problems. There are some things that should be attended to before performing the upgrade process: * As a precaution you should ensure you have a current ba...
PROBLEM With some recent Hewlett Packard (HP) systems you may find that the keyboard is unresponsive to input at the DESlock+ Full Disk Encryption Preboot screen. This prevents the entry of FDE user credentials stopping the system from starting. Specif...
PROBLEM When using full disk encryption on some UEFI based systems you may find the system does not boot correctly once encrypted. The system will attempt to boot, but after showing the Manufacturer logo will display a black screen then restart again o...
PROBLEM When using ESET Endpoint Encryption (EEE) and performing a Safe Start Full Disk Encryption process the SafeStart countdown screen shows the text NO_STR. When Windows loads, the Safe Start process will fail returning the error _SafeStart detected ...
PROBLEM Even though you have set your removable media policy to block removable media, connecting a mobile phone, media player or similar device allows you to access its contents. CAUSE Devices that are presented through the WPD (Windows Portable Devi...
PROBLEM When starting a system after Full Disk Encryption, keyboard input is either not possible or produces unexpected results. Examples of this behaviour are detailed below: * Keyboard not responding to input * Shift or Caps Lock key presses in...
The granular encryption features of ESET Endpoint Encryption (email, file, folder, removable media etc.) are all available from Apple machines that are running Windows via Boot Camp or a virtual machine environment. If your machine is using OSX alongsid...
PROBLEM When connecting a removable media device, you may receive a pop-up box like the one below: CAUSE This dialog box may appear because: * There are multiple partitions or volumes * The removable media is exFAT fomatted * The disk's partit...
PROBLEM On Lenovo MIIX machines, such as the 320, the pre-boot Full Disk Encryption (FDE) login screen may display incorrectly. The FDE login screen appears as though it has been rotated. CAUSE DESlock+ version 4.9.0 introduced a new graphical FDE log...
PROBLEM The ESET Endpoint Encryption (EEE) pre-boot FDE login screen does not display when using multiple monitors on a Dell OptiPlex 9020 in MBR/Legacy mode. CAUSE This is a known issue on the Dell Optiplex 9020. The MBR/Legacy mode on the machine do...
PROBLEM When using ESET Endpoint Encryption and performing a Safe Start Full Disk Encryption process on a THINKCENTRE machine the SafeStart countdown screen shows, the user presses any key as prompted too, then the user will just be presented with a blan...
Problem When attempting to start Full Disk Encryption on a Legacy (MBR) BIOS machine running Windows 10 1809, Windows will enter Automatic Repair. This can also occur when a system is already Full Disk Encrypted and is updated to Windows 10 1809 from ...
ENCRYPTION AND REMOVABLE / FIXED DISK IDENTIFICATION When a user inserts a form of storage device into a workstation installed with ESET Endpoint Encryption, the storage identifies itself in two ways. REMOVABLE * The disk has indentified that it is ...
PROBLEM When the system is booted an error appears which says "ESET Endpoint Encryption selected boot image did not Authenticate. Press to Continue" and does not let you boot into Windows. CAUSE The system does not contain the correct certific...
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