Technical support

   

To decrypt a Managed UEFI BIOS Workstation, you must boot the Workstation using the ESET Encryption Recovery Utility and follow the on-screen instructions to decrypt the disk(s). NOTE: it is possible to decrypt a Managed Workstation using the FDE Admin ...
In some circumstances the Master Boot Record (MBR) can be overwitten, this will cause a Full Disk Encrypted (FDE) system to not display the pre-boot login screen and therefore stop the system from booting. To restore the system to a working state, the F...
To decrypt a Managed Legacy BIOS Workstation, you must boot the Workstation using Ubuntu 18.04 and follow the instructions below to decrypt the disk(s). In order to decrypt the Workstation, you will need the following: * For a MANAGED Workstation, y...
Do not try to perform any repairs using 3rd party tools. If the machine shows Windows Automatic Repair, then it must be allowed to complete. Cancelling Automatic Repair can lead to irrecoverable data loss. This article explains how to decrypt a Workstat...
PROBLEM An SSO enabled user can't log in after their network password has been changed and is being presented with 'Access Denied' at the pre-boot login screen. Please see our article below to check what message you're receiving at the pre-boot login s...
If a user has forgotten their password or has been disabled, the administrator can append text to the FDE Lost Details page, for when a user attempts FDE recovery. This can be used to provide contact information in order to obtain a recovery password. ...
Please note, this article ONLY applies to OPAL encrypted disks. This article will guide you through the process of recovering an OPAL encrypted Workstation that is unable to boot Windows. If you can boot Windows normally and you wish to decrypt the Work...
We use cookies on our website to enhance your browsing experience. Read more