Technical support

   

If you are a STANDALONE user and have forgotten your Full Disk Encryption password, then please click here [http://support.deslock.com/KB142] for instructions on how to regain access to your machine and reset your password. If you are a MANAGED user and...
This article applies to workstations managed by an ESET Endpoint Encryption Server. If you are using a standalone system please see this article: KB279 - How do I change my 'admin' users password? (standalone) [http://support.deslock.com/KB279] HOW TO C...
In order to change your Full Disk Encryption password follow the steps below. * Start the system using your current FDE username and password. * Login to Windows. * Ensure you are logged in to ESET Endpoint Encryption (EEE). * Right click the EE...
It is possible to an additional FDE logins to a workstation that is already encrypted by following the steps below: * Display the WORKSTATION DETAILS for the workstation in question as detailed here: KB332 - How do I view Workstation Details [http://s...
PROBLEM After recovering an SSO enabled user's FDE login you have received the following error when you have clicked 'Update Recovery' within the ESET Endpoint Encryption Server. CAUSE The User is currently in a 'Recovery Mode' and will not process th...
PROBLEM An SSO enabled user can't log in after their network password has been changed and is being presented with 'Access Denied' at the pre-boot login screen. Please see our article below to check what message you're receiving at the pre-boot login s...
If you need to change how many password attempts a User has when logging into the pre-boot authentication screen, then please follow these steps. STEP 1. Login to your ESET Endpoint Encryption (EEE) Server and either navigate to the USER DETAILS for th...
To allow the FDE login screen to remember the last logged in username, you will have to configure the FULL DISK ENCRYPTION Workstation policy: NOTE: USERNAME CACHING IS ONLY AVAILABLE FOR UEFI WORKSTATIONS. Configure the ALLOW FDE USERNAME CACHING pol...
If a user has forgotten their password or has been disabled, the administrator can append text to the FDE Lost Details page, for when a user attempts FDE recovery. This can be used to provide contact information in order to obtain a recovery password. ...
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