If you are a STANDALONE user and have forgotten your Full Disk
Encryption password, then please click here
[http://support.deslock.com/KB142] for instructions on how to regain
access to your machine and reset your password.
If you are a MANAGED user and...
BEFORE YOU START THE RECOVERY PROCEDURE, PLEASE ENSURE THAT YOU ARE
FOLLOWING THE CORRECT RECOVERY ARTICLE:
DESLOCK+ FULL DISK ENCRYPTION RECOVERY OVERVIEW
[HTTP://SUPPORT.DESLOCK.COM/KB346]
PROBLEM
You are unable to use the DESlock+ Recovery ISO b...
The following instructions are for encryption of system disks on
standalone workstations. If your system is managed by an Enterprise
Server please see this article instead: KB101 - How to encrypt a hard
drive using a managed version of DESlock+?
[http://s...
The following article describes the various scenarios involved in
Recoverying a DESlock+ Full Disk Encrypted system that either no
longer boots or has suffered some form of corruption on the disk.
Please note, you should not try to perform any repairs y...
This article should be being used in the following context:
Upgrading from Windows 7, 8, 8.1 or from an earlier version of Windows
10 to the latest Windows 10 Feature update.
PLEASE NOTE: As of The Creators Update (build 1703), users can convert
the bo...
TO MANUALLY CHANGE A FULL DISK ENCRYPTION (FDE) LOGIN USERNAME:
* Select the User's WORKSTATION DETAILS in your Enterprise Server.
* 'Click' the FDE LOGINS tab.
* Select the User and click CHANGE.
* Change the FDE LOGIN USERNAME.
* Click PO...
WHAT IS A TRUSTED PLATFORM MODULE (TPM)?
The TPM is a form of hardware security that stores cryptographic
information about the Workstation it's connected to.
WHAT ARE THE MINIMUM REQUIREMENTS TO USE A TPM WITH DESLOCK+?
DESlock+ Full Disk Encryption ...
ARE THERE ANY RESTRICTIONS?
* None of the TPM modes allow Workstations to be adopted into an
Enterprise Server. If a Workstation is deleted or a Workstation needs
to be transferred from one Enterprise Server to another, they will
have to be decrypted f...
AUTOMATICALLY STARTING FULL DISK ENCRYPTION (FDE)
The Automatic Full Disk Encryption (FDE) feature will initiate Full
Disk Encryption once the client has been installed on the target
workstation. Usually a command would need to be sent from the
Enterpris...
In order to encrypt a Workstation's hard drive utilising the TPM, you
may have to take ownership of the TPM.
Once you have taken ownership of the TPM, you can then proceed to FDE
the hard drive and secure the Workstation with a Pin Code or Username
and ...
IMPORTANT: PLEASE CHECK THE TPM REQUIREMENTS ARTICLES BELOW.
KB430 - Trusted Platform Module (TPM) Support
[http://support.deslock.com/KB430]
KB439 - TPM FAQ [http://support.deslock.com/KB439]
In order to utilise the TPM in this mode, you must have ...
IMPORTANT: PLEASE CHECK THE TPM REQUIREMENTS ARTICLES BELOW.
KB430 - Trusted Platform Module (TPM) Support
[http://support.deslock.com/KB430]
KB439 - TPM FAQ [http://support.deslock.com/KB439]
In order to utilise the TPM in this mode, you must have ...
IMPORTANT: PLEASE CHECK THE TPM REQUIREMENTS ARTICLES BELOW.
KB430 - Trusted Platform Module (TPM) Support
[http://support.deslock.com/KB430]
KB439 - TPM FAQ [http://support.deslock.com/KB439]
In order to utilise the TPM in this mode, you must have ...
USERNAME AND PASSWORD RECOVERY
If you are currently using Username and Password authentication mode,
please follow the article below:
KB143 - How do I reset a managed user's Full Disk Encryption password?
[http://support.deslock.com/KB143]
PIN CODE R...
If a user has forgotten their password or has been disabled, the
administrator can append text to the FDE Lost Details page, for when a
user attempts FDE recovery.
This can be used to provide contact information in order to obtain a
recovery password.
...
THE FOLLOWING ELEMENTS OF DESLOCK MANAGED CLIENTS CAN BE CUSTOMISED
FOR SPECIFIC COMPANY INSTRUCTIONS AND BRANDING:
FDE LOGIN LOGO BANNER
UEFI ONLY
KB451 - How to customise the DESlock+ FDE login screen
[https://support.deslock.com/KB451]
FDE LOST DE...
NOTE: THE UPGRADE PROCESS IS SEAMLESS IN DESLOCK+ CLIENT VERSION 4.9.0
AND ONWARDS WHEN USING 'CHECK FOR UPDATES' IN WINDOWS SETTINGS.
The following instructions are intended for users who cannot upgrade
to 4.9.0 or do not have Internet access on the ma...
When the system boots you will be presented with a menu that contains
some options as shown below. To start the machine and boot into
Windows, press the enter key with the 1. START SYSTEM item selected.
You will be prompted for your username and password....
IF YOU WISH TO USE DESLOCK+ IN A SYSTEM IMAGE FOR DEPLOYMENT, PLEASE
BE AWARE OF THE FOLLOWING:
WORKSTATION ID (DUPLICATION)
When activating a managed client, a unique Workstation ID is generated
enabling the Enterprise Server management console to comm...
