Technical support

   

To perform a full sector by sector backup of your hard drive, if you are part of an organisation with an IT department, ask if they have any software to be able to perform this task. Alternatively, if you are a home user or you are part of a smaller org...
If you have issued a Full Disk Encryption command to a workstation, there is no automatic way to recall that command. However you can prevent the Full Disk Encryption process from being started by performing the following steps; * From the ESET Endpoi...
If you are using ESET Endpoint Encryption (EEE) in a managed environment using an EEE Server, and your Users are licenced with an EEE Pro licence, then you can send a Full Disk Encryption command to their Workstations. To issue a FULL DISK ENCRYPTION (F...
FULL DISK ENCRYPTION (FDE) When using FDE to encrypt a computer's hard drive, it uses the Advanced Encryption Standard (AES) algorithm with a 256 bit key. This encryption key is generated at the point of full disk encryption being started. REMOVABLE M...
NOTE: SYSTEMS ENCRYPTED USING THE TPM CAN BE TRANFERRED AND WILL ONLY NEED YOU TO FOLLOW THE BELOW INSTRUCTIONS UNTIL STEP 3. HOWEVER, IT IS ONLY POSSIBLE FOR WORKSTATIONS USING THE TPM TO BE DECRYPTED VIA THE EEE SERVER AFTER THE TRANSFER HAS BEEN COMPLE...
Safe Start is a mechanism where ESET Endpoint Encryption (EEE) will try to install the Full Disk Encryption mbr bootloader and use it to boot into Windows. It does this without performing any encryption of the disk. The purpose of this is to ensure the ...
During activation of the ESET Endpoint Encryption (EEE) client with an EEE Server, compatibility checks are performed and the information is return to the EEE Server. This allows the EEE Server to check Full Disk Encryption (FDE) compatibility before encr...
To decrypt a Managed UEFI BIOS Workstation, you must boot the Workstation using the ESET Encryption Recovery Utility and follow the on-screen instructions to decrypt the disk(s). NOTE: it is possible to decrypt a Managed Workstation using the FDE Admin ...
This article applies only to client systems managed by an ESET Endpoint Encryption (EEE) Server. When starting Full Disk Encryption the command returns a failed alert once it has been processed by the client workstation. If the workstations Full Disk ...
When the system boots you will be presented with a menu that contains some options as shown below. To start the machine and boot into Windows, press the enter key with the 1. START SYSTEM item selected. You will be prompted for your username and password....
This article applies to workstations that are managed by an ESET Endpoint Encryption (EEE) Server. To encrypt secondary or additional disks and partitions of a workstation please follow the steps below: * Open the details view of the Workstation in ...
To Decrypt a Managed Workstation, follow the instructions below. Login to your ESET Endpoint Encryption Server and go to the Workstation Details you wish to decrypt: http://support.deslock.com/KB332 [http://support.deslock.com/KB332] 'How do I view work...
To manually change a User's Full Disk Encryption (FDE) login username, please follow these steps: * Locate the Workstation and view the WORKSTATION DETAILS in your ESET Endpoint Encryption Server. * Click the FDE LOGINS tab. * Select the User an...
The Automatic Full Disk Encryption (FDE) feature allows the ESET Endpoint Encryption (EEE) client to immediately begin FDE after being installed on a workstation. Usually a command would need to be sent from the EEE Server to a target workstation in order...
IMPORTANT: PLEASE CHECK THE TPM REQUIREMENTS ARTICLES BELOW. KB430 - Trusted Platform Module (TPM) Support [http://support.deslock.com/KB430] KB439 - TPM FAQ [http://support.deslock.com/KB439] In order to utilise the TPM in this mode, you must have ...
IMPORTANT: PLEASE CHECK THE TPM REQUIREMENTS ARTICLES BELOW. KB430 - Trusted Platform Module (TPM) Support [http://support.deslock.com/KB430] KB439 - TPM FAQ [http://support.deslock.com/KB439] In order to utilise the TPM in this mode, you must have ...
IMPORTANT: PLEASE CHECK THE TPM REQUIREMENTS ARTICLES BELOW. KB430 - Trusted Platform Module (TPM) Support [http://support.deslock.com/KB430] KB439 - TPM FAQ [http://support.deslock.com/KB439] In order to utilise the TPM in this mode, you must have ...
USERNAME AND PASSWORD RECOVERY If you are currently using Username and Password authentication mode, please follow the article below: KB143 - How do I reset a managed user's Full Disk Encryption password? [http://support.deslock.com/KB143] PIN CODE R...
PROBLEM: When you attempt Full Disk Encryption (FDE) on a client workstation, the following error appears and you are unable to start FDE. You may also see this error in the events of the Enterprise Server when you attempt a Full Disk Encryption (FDE) ...
IMPORTANT: Using OPAL Hardware Encryption, entrusts the security to the disk hardware vendor. ESET CANNOT VERIFY OR BE LIABLE for the strength of security in third-party devices and advise checking whether the disk in use has any known security vulnerabil...
IMPORTANT NOTE Using OPAL Hardware Encryption, entrusts the security to the disk hardware vendor. ESET CANNOT VERIFY OR BE LIABLE for the strength of security in third-party devices and advise checking whether the disk in use has any known security vuln...
WHAT IS A PSID AND WHERE CAN I FIND IT? PSID stands for Physical Security ID. It is a unique 32-character alphanumeric identifier for OPAL capable disks. It is required to perform a PSID Revert on them. Normally, the PSID is printed on the disk label as ...
WHAT IS MAINTENANCE MODE? Maintenance Mode is a feature that allows a Full Disk Encrypted (FDE) Workstation to restart without requiring the user to authenticate in the pre-boot environment. This may be used by system administrators that are working rem...
We use cookies on our website to enhance your browsing experience. Read more