If you are a managed ESET Endpoint Encryption (EEE) user (i.e. you
have been given your EEE software by a member of your IT department)
and you have forgotten your password to log in to EEE then this can be
resolved by getting in touch with your system ad...
Examples of changes include:
* The Workstation has been decrypted using the ESET Recovery
Utility.
* The ESET Endpoint Encryption client has been upgraded.
* Addition or removal of disks.
* The computer name has been changed.
To update a Works...
HOW DO I MANUALLY SYNCHRONISE THE ESET ENDPOINT ENCRYPTION
(EEE) SERVER AND EEE CLIENT?
By default both the EEE Server and client will check for updates with
the cloud proxy once every hour.
It is possible to manually check for updates on both the EEE...
Sometimes you may need to completely remove ESET Endpoint Encryption
(EEE) from a system because it is being replaced. The instructions
below describe this process for standalone or managed systems.
1. DECRYPT DATA ON THE SYSTEM
GRANULAR DATA
NOTE: If...
The Workstation ID uniquely identifies a computer within an ESET
Endpoint Encryption Server (EEE). There are two methods a user can use
to see the Workstation ID of their machine.
From within Windows the UI will display the Workstation ID.
* Right c...
It is possible to use settings and commands from the ESET Endpoint
Encryption Server (EEE Server) to disable access to data on a
workstation. This can be useful if a machine is lost or stolen.
These options are only available for Workstations that are u...
Users within the ESET Endpoint Encryption (EEE) Server may be
displayed with one of the following icons.
What follows is a description of each of these states, along with the
actions required to transition the user to the next state or to an
'activated ...
PROBLEM
Your user's icon is red in colour and the state listed for them is
USER REQUIRES AN UPDATED KEY-FILE.
SOLUTION
This status indicates that modifications have been made to the group
policy settings of the user, or the encryption keys that they h...
The following guide details the steps to take if a new user is being
given ownership of a workstation that is managed by an ESET Endpoint
Encryption Server (EEE Server) and the old user needs to be removed
from the machine.
1. ACTIVATE THE NEW USER
Log...
If a Workstation has been accidently deleted from the ESET Endpoint
Encryption (EEE) Server and you would like to retake control over it
then please follow these steps.
STEP 1. CHECK FDE CREDENTIALS
Ensure you have the correct Admin login details for ...
This article explains how to force a user to change their FDE password
or key-file password.
HOW TO FORCE A FDE PASSWORD CHANGE
PLEASE NOTE, FOR SINGLE SIGN-ON USERS YOU WILL NEED TO CHANGE A
USER'S PASSWORD THROUGH WINDOWS, ACTIVE DIRECTORY OR THEIR ...
If you would like to reset the activation process of a Workstation,
then please follow these steps.
To do this you will need to modify the registry so that the
Workstation prompts for activation again.
* Click the Windows Start button and type REGED...
To manually change a User's Full Disk Encryption (FDE) login username,
please follow these steps:
* Locate the Workstation and view the WORKSTATION DETAILS in your
ESET Endpoint Encryption Server.
* Click the FDE LOGINS tab.
* Select the User an...
Users within the Enterprise Server Active Directory Panel may be
displayed with one of the following icons.
UNLINKED
This is the default state for an Active Directory user and is just a
place holder record. The details have been found by the sync be...
This can be used to generate reports about your organisation to view
information such as: Organisation details, keys, licences, users and
the workstations.
Reports can be generated in three different forms, they can be
generated in ESET Endpoint Encrypt...
When deleting a Workstation from your ESET Endpoint Encryption (EEE)
Server, please make sure the Workstation is no longer required to be
managed by the encryption server before deleting it.
If you delete a Workstation from your EEE Server it will not r...
