If you are a managed ESET Endpoint Encryption (EEE) user (i.e. you
have been given your EEE software by a member of your IT department)
and you have forgotten your password to log in to EEE then this can be
resolved by getting in touch with your system ad...
The ESET Endpoint Encryption (EEE) Server maintains a record of the
configuration details of workstations managed by it.
If you modify a workstations configuration you may need to request an
updated copy of this information from the EEE Server. To do th...
HOW DO I MANUALLY SYNCHRONISE THE ENTERPRISE SERVER AND DESLOCK+
CLIENT?
By default both the Enterprise Server and client will check for
updates with the DESlock+ cloud once every hour.
It is possible to manually check for updates on both the Enterpri...
Sometimes you may need to completely remove ESET Endpoint Encryption
(EEE) from a system because it is being replaced. The instructions
below describe this process for standalone or managed systems.
1. DECRYPT DATA ON THE SYSTEM
GRANULAR DATA
NOTE: If...
The Workstation ID uniquely identifies a computer within an ESET
Endpoint Encryption Server (EEE). There are two methods a user can use
to see the Workstation ID of their machine.
From within Windows the UI will display the Workstation ID.
* Right c...
It is possible to use settings and commands from the ESET Endpoint
Encryption Server (EEE Server) to disable access to data on a
workstation. This can be useful if a machine is lost or stolen.
These options are only available for Workstations that are u...
Users within the Enterprise Server may be displayed with one of the
following icons.
What follows is a description of each of these states, along with the
actions required to transition the user to the next state or to an
'activated and up to date' stat...
PROBLEM
Your user's icon is red in colour and the state listed for them is
USER REQUIRES AN UPDATED KEY-FILE.
SOLUTION
This status indicates that modifications have been made to the group
policy settings of the user, or the encryption keys that they h...
The following guide details the steps to take if a new user is being
given ownership of a workstation that is managed by an ESET Endpoint
Encryption Server (EEE Server) and the old user needs to be removed
from the machine.
1. ACTIVATE THE NEW USER
Log...
The detailed view of a user allows you to view extended user
information details, activated workstations, assign encryption keys
and other pertinent information about the user.
In order to view the detailed view of a user follow the steps below:
* L...
This article will help guide you through the process of transferring a
user from an old workstation to a new one.
It is important to note that DESlock+ on Windows is licenced by user.
This means a user can have multiple Windows computers e.g. their
lapt...
If a Workstation has been accidently deleted from the Enterprise
Server and you would like to retake control over it then please follow
these steps.
STEP 1. CHECK FDE CREDENTIALS
Ensure you have the correct Admin login details for the Workstation's
Fu...
This article explains how to force a user to change their FDE password
or key-file password.
HOW TO FORCE A FDE PASSWORD CHANGE
PLEASE NOTE, FOR SINGLE SIGN-ON USERS YOU WILL NEED TO CHANGE A
USER'S PASSWORD THROUGH WINDOWS, ACTIVE DIRECTORY OR THEIR ...
PROBLEM
If you're currently experiencing one of the issues below, please
continue to follow the article.
* You currently have the wrong language set for your managed client
install.
* The Enterprise Server will not show the new language on the auto...
This article is for resetting a key-file password for User's with
Single Sign-on (SSO) configured for their Full Disk Encryption login.
If you want to reset the key-file password for a User WITHOUT SSO then
follow this article:
KB86 - How do I reset a u...
If you would like to reset the activation process of a Workstation,
then please follow these steps.
To do this you will need to modify the registry so that the
Workstation prompts for activation again.
* Click the Windows Start button and type REGED...
TO MANUALLY CHANGE A FULL DISK ENCRYPTION (FDE) LOGIN USERNAME:
* Select the User's WORKSTATION DETAILS in your Enterprise Server.
* 'Click' the FDE LOGINS tab.
* Select the User and click CHANGE.
* Change the FDE LOGIN USERNAME.
* Click PO...
Users within the Enterprise Server Active Directory Panel may be
displayed with one of the following icons.
UNLINKED
This is the default state for an Active Directory user and is just a
place holder record. The details have been found by the sync be...
The search box within the Enterprise Server allows you to search and
locate specific users or workstations.
HOW TO SEARCH FOR A WORKSTATION
* Click the root of WORKSTATIONS in the left hand panel of the
Enterprise Server.
* On the right hand side ...
HOW TO GENERATE REPORTS IN THE ENTERPRISE SERVER?
This can be used to generate reports about your organisation to view
information such as: Organisation details, keys, licences, users and
the workstations.
Reports can be generated in three different f...
