Technical support

RSS Feed
Knowledgebase : ESET Endpoint Encryption Server > Common Tasks
   

If you are a managed ESET Endpoint Encryption (EEE) user (i.e. you have been given your EEE software by a member of your IT department) and you have forgotten your password to log in to EEE then this can be resolved by getting in touch with your system ad...
The ESET Endpoint Encryption (EEE) Server maintains a record of the configuration details of workstations managed by it. If you modify a workstations configuration you may need to request an updated copy of this information from the EEE Server. To do th...
HOW DO I MANUALLY SYNCHRONISE THE ESET ENDPOINT ENCRYPTION (EEE) SERVER AND EEE CLIENT? By default both the EEE Server and client will check for updates with the cloud proxy once every hour. It is possible to manually check for updates on both the EEE...
Sometimes you may need to completely remove ESET Endpoint Encryption (EEE) from a system because it is being replaced. The instructions below describe this process for standalone or managed systems. 1. DECRYPT DATA ON THE SYSTEM GRANULAR DATA NOTE: If...
The Workstation ID uniquely identifies a computer within an ESET Endpoint Encryption Server (EEE). There are two methods a user can use to see the Workstation ID of their machine. From within Windows the UI will display the Workstation ID. * Right c...
It is possible to use settings and commands from the ESET Endpoint Encryption Server (EEE Server) to disable access to data on a workstation. This can be useful if a machine is lost or stolen. These options are only available for Workstations that are u...
Users within the ESET Endpoint Encryption (EEE) Server may be displayed with one of the following icons. What follows is a description of each of these states, along with the actions required to transition the user to the next state or to an 'activated ...
PROBLEM Your user's icon is red in colour and the state listed for them is USER REQUIRES AN UPDATED KEY-FILE. SOLUTION This status indicates that modifications have been made to the group policy settings of the user, or the encryption keys that they h...
The following guide details the steps to take if a new user is being given ownership of a workstation that is managed by an ESET Endpoint Encryption Server (EEE Server) and the old user needs to be removed from the machine. 1. ACTIVATE THE NEW USER Log...
The detailed view of a user allows you to view extended user information details, activated workstations, assign encryption keys and other pertinent information about the user. In order to view the detailed view of a user follow the steps below: * L...
This article will help guide you through the process of transferring a user from an old workstation to a new one. It is important to note that ESET Endpoint Encryption (EEE) on Windows is licenced by user. This means a user can have multiple Windows com...
If a Workstation has been accidently deleted from the ESET Endpoint Encryption (EEE) Server and you would like to retake control over it then please follow these steps. STEP 1. CHECK FDE CREDENTIALS Ensure you have the correct Admin login details for ...
This article explains how to force a user to change their FDE password or key-file password. HOW TO FORCE A FDE PASSWORD CHANGE  PLEASE NOTE, FOR SINGLE SIGN-ON USERS YOU WILL NEED TO CHANGE A USER'S PASSWORD THROUGH WINDOWS, ACTIVE DIRECTORY OR THEIR ...
PROBLEM If you're currently experiencing one of the issues below, please continue to follow the article. * You currently have the wrong language set for your managed client install. * The ESET Endpoint Encryption (EEE) Server will not show the new ...
This article is for resetting a key-file password for User's with Single Sign-on (SSO) configured for their Full Disk Encryption login. If you want to reset the key-file password for a User WITHOUT SSO then follow this article: KB86 - How do I reset a u...
If you would like to reset the activation process of a Workstation, then please follow these steps. To do this you will need to modify the registry so that the Workstation prompts for activation again. * Click the Windows Start button and type REGED...
To manually change a User's Full Disk Encryption (FDE) login username, please follow these steps: * Locate the Workstation and view the WORKSTATION DETAILS in your ESET Endpoint Encryption Server. * Click the FDE LOGINS tab. * Select the User an...
Users within the Enterprise Server Active Directory Panel may be displayed with one of the following icons.   UNLINKED This is the default state for an Active Directory user and is just a place holder record. The details have been found by the sync be...
The search box within the ESET Endpoint Encryption (EEE) Server allows you to search and locate specific users or workstations. HOW TO SEARCH FOR A WORKSTATION * Click the root of WORKSTATIONS in the left hand panel of the EEE Server. * On the rig...
This can be used to generate reports about your organisation to view information such as: Organisation details, keys, licences, users and the workstations. Reports can be generated in three different forms, they can be generated in ESET Endpoint Encrypt...
When deleting a Workstation from your ESET Endpoint Encryption (EEE) Server, please make sure the Workstation is no longer required to be managed by the encryption server before deleting it. If you delete a Workstation from your EEE Server it will not r...
We use cookies on our website to enhance your browsing experience. Read more