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Knowledgebase : Enterprise Server > Common Tasks
   

If you are a managed DESlock+ user (i.e. you have been given your DESlock+ software by a member of your IT department) and you have forgotten your password to log in to DESlock+ then this can be resolved by getting in touch with your system administrator....
The Enterprise Server maintains a record of the configuration details of workstations managed by it. If you modify a workstations configuration you may need to request an updated copy of this information from the Enterprise Server. To do this please fol...
HOW DO I MANUALLY SYNCHRONISE THE ENTERPRISE SERVER AND DESLOCK+ CLIENT? By default both the Enterprise Server and client will check for updates with the DESlock+ cloud once every hour. It is possible to manually check for updates on both the Enterpri...
Sometimes you may need to completely remove DESlock+ from a system because it is being replaced. The instructions below describe this process for standalone or managed systems. 1. DECRYPT DATA ON THE SYSTEM GRANULAR DATA NOTE: If the system is to be u...
The Workstation ID uniquely identifies a computer within an Enterprise Server. There are two methods a user can use to see the Workstation ID of their machine. From within Windows the UI will display the Workstation ID. * Right click on the DESlock+...
It is possible to use settings and commands from the Enterprise Server to disable access to data on a workstation. This can be useful if a machine is lost or stolen. These options are only available for Workstations that are under the management of an E...
Users within the Enterprise Server may be displayed with one of the following icons. What follows is a description of each of these states, along with the actions required to transition the user to the next state or to an 'activated and up to date' stat...
PROBLEM Your user's icon is red in colour and the state listed for them is USER REQUIRES AN UPDATED KEY-FILE. SOLUTION This status indicates that modifications have been made to the group policy settings of the user, or the encryption keys that they h...
The following guide details the steps to take if a new user is being given ownership of a workstation that is managed by an Enterprise Server and the old user needs to be removed from the machine. 1. ACTIVATE THE NEW USER Login under the new Windows pr...
The detailed view of a user allows you to view extended user information details, activated workstations, assign encryption keys and other pertinent information about the user. In order to view the detailed view of a user follow the steps below: * L...
This article will help guide you through the process of transferring a user from an old workstation to a new one. It is important to note that DESlock+ on Windows is licenced by user. This means a user can have multiple Windows computers e.g. their lapt...
If a Workstation has been accidently deleted from the Enterprise Server and you would like to retake control over it then please follow these steps. STEP 1. CHECK FDE CREDENTIALS Ensure you have the correct Admin login details for the Workstation's Fu...
This article explains how to force a user to change their FDE password or key-file password. HOW TO FORCE A FDE PASSWORD CHANGE  PLEASE NOTE, FOR SINGLE SIGN-ON USERS YOU WILL NEED TO CHANGE A USER'S PASSWORD THROUGH WINDOWS, ACTIVE DIRECTORY OR THEIR ...
PROBLEM If you're currently experiencing one of the issues below, please continue to follow the article. * You currently have the wrong language set for your managed client install. * The Enterprise Server will not show the new language on the auto...
This article is for resetting a key-file password for User's with Single Sign-on (SSO) configured for their Full Disk Encryption login. If you want to reset the key-file password for a User WITHOUT SSO then follow this article: KB86 - How do I reset a u...
If you would like to reset the activation process of a Workstation, then please follow these steps. STEP 1. RESET ACTIVATION STATE  You will need to re-activate the workstation. To do this you will need to modify the registry so that the Workstation pr...
TO MANUALLY CHANGE A FULL DISK ENCRYPTION (FDE) LOGIN USERNAME: * Select the User's WORKSTATION DETAILS  in your Enterprise Server. * 'Click' the FDE LOGINS tab. * Select the User and click CHANGE. * Change the FDE LOGIN USERNAME. * Click PO...
Users within the Enterprise Server Active Directory Panel may be displayed with one of the following icons.   UNLINKED This is the default state for an Active Directory user and is just a place holder record. The details have been found by the sync be...
The search box within the Enterprise Server allows you to search and locate specific users or workstations. HOW TO SEARCH FOR A WORKSTATION * Click the root of WORKSTATIONS in the left hand panel of the Enterprise Server. * On the right hand side ...
HOW TO GENERATE REPORTS IN THE ENTERPRISE SERVER? This can be used to generate reports about your organisation to view information such as: Organisation details, keys, licences, users and the workstations. Reports can be generated in three different f...
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