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Knowledgebase : DESlock+ > Diagnostics
   

Right click on the DESlock+ Icon in the Notification Area (also known as the Task Bar). Select _About DESlock+_ from the menu. The DESlock+ About window will be displayed. The installed version number of DESlock+ is displayed in the top left hand corner...
If you are experiencing any problems with DESlock+ and wish to submit a ticket for the support team to investigate your problem, then it may be that the support team will ask you to provide a diagnostics file which is generated when running our diagnostic...
If you are experiencing problems using DESlock+ Go you may be requested by our support team to recreate the issue with diagnostic logging enabled. The following steps detail how to perform this process. The log file option is only available in DESlock+ ...
If you are not logged into the DESlock+ Enterprise Server, you will find the installed version number in the bottom right hand corner (circled below) However, if you are finding this hard to see or if you are already logged into the Enterprise Server, y...
If your machine has crashed and you have started to get the Blue Screen (BSOD), then you will need to collect some information regarding the crash (as detailed from the check list below) so that we are better informed to determine the cause of the crash, ...
When submitting a support ticket to DESlock+, occasionally a screen shot of the disk management on your system is required. If you are unsure of how to take a screen shot of the disk management window, then please perform the following steps: * Click ...
If you have a query about, or are experiencing an issue with DESlock+ please submit a ticket using our online support system. Collect as much of the information below as possible to enable us to help you as quickly as possible. STEPS TO RECREATE THE ISS...
Please use the steps below only if you have been instructed to by the DESlock+ Support team. The following steps detail how to enable logging of Windows Installer (MSI) installations. This information may be required by the support team to diagnose spec...
When there are upgrades or news regarding the DESlock+ software they are published on our news page here: http://support.deslock.com/index.php?/News/List [http://support.deslock.com/index.php?/News/List] If you would like to automatically be emailed the...
You may be requested to supply a Workstation log by our support team in order to investigate a problem report. The Workstation log is an HTML formatted file that contains information of the configuration and current status of a workstation within an Ent...
If you have already created a support ticket you may be requested to supply additional files or screenshots to assist in investigating the problem. The following guide details the steps to take to do this. * Login at the DESlock+ Support site http://s...
HOW TO OBTAIN UEFI & ESP DIAGNOSTIC You will need a blank USB memory stick formatted as FAT32 for this process. STEP 1: * Download the zip file from http://download.deslock.com/download/utility/efi_diag.zip [http://download.deslock.com/download/uti...
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