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Knowledgebase : ESET Endpoint Encryption Client > Diagnostics
   

Right click on the ESET Endpoint Encryption (EEE) icon in the system trat. Select About ESET ENDPOINT ENCRYPTION from the menu. The version number of EEE is displayed in the About box as shown below. ALTERNATIVE METHOD FOR MANAGED USERS For managed ...
THE ESET ENDPOINT ENCRYPTION DIAGNOSTICS UTILITY If you are experiencing any problems with the ESET Endpoint Encryption client software and wish to submit a ticket for the support team to investigate your problem, then it may be that the support team wil...
If you are experiencing problems using ESET Endpoint Encryption (EEE) Go you may be requested by our support team to recreate the issue with diagnostic logging enabled. The following steps detail how to perform this process. The log file option is only ...
If you are not logged into the ESET Endoint Encryption (EEE) Server, you will find the installed version number in the bottom right hand corner (circled below) However, if you are finding this hard to see or if you are already logged into the EEE Server...
If your machine has crashed and you have started to get the Blue Screen (BSOD), then you will need to collect some information regarding the crash (as detailed from the check list below) so that we are better informed to determine the cause of the crash, ...
Please follow these steps to take a screen shot of Disk Management. * Click on the Windows button in the bottom left hand corner of your screen and type DISKMGMT.MSC in the search box as shown below * When DISKMGMT.MSC is shown at the top of the li...
If you have a query about, or are experiencing an issue, then please submit a ticket using our online support system. Collect as much of the information below as possible to enable us to help you as quickly as possible. STEPS TO RECREATE THE ISSUE Kno...
Please use the steps below only if you have been instructed to by the support team. The following steps detail how to enable logging of Windows Installer (MSI) installations. This information may be required by the support team to diagnose specific inst...
When there are upgrades or news regarding the ESET Endpoint Encryption software they are published on our news page here: http://support.deslock.com/index.php?/News/List [http://support.deslock.com/index.php?/News/List] If you would like to automaticall...
You may be requested to supply a Workstation log by our support team in order to investigate a problem report. The Workstation log is an HTML formatted file that contains information of the configuration and current status of a workstation within an Ent...
If you have already created a support ticket you may be requested to supply additional files or screenshots to assist in investigating the problem. The following guide details the steps to take to do this. * Login here (http://support.deslock.com [htt...
In order to obtain a UEFI Diagnostic Log, you need a blank USB memory stick formatted as FAT32. Ensure you backup any data stored on the device before formatting, as a 'format' will erase all data on the device. STEP 1 - PREPARING THE USB DEVICE  * ...
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