Technical support

   

If you are a standalone user, it is sometimes necessary to delete the ESET Endpoint Encryption (EEE) Key-File. This may be required for the following reasons: * If you have forgotten your password to access EEE * If you have set up another machine...
Following a trial of ESET Endpoint Encryption (EEE), please follow these steps to upgrade your trial licence to a full licence: * Purchase a full licence from your chosen vendor. IMPORTANT: ensure the vendor converts your trial licence to a full licen...
THIS ARTICLE APPLIES TO UNMANAGED (STANDALONE) INSTALLATIONS ONLY. ON MANAGED LICENCING IS PERFORMED BY THE ADMINISTRATOR THROUGH THE ESET ENDPOINT ENCRYPTION SERVER (EEE). If you have purchased an update to your EEE licence, you will need to synchronis...
If you have installed the latest version DESlock+ as a new install onto your computer, to activate the software you will be required to input a Product ID and Product Key. An old licence will look like this, Voucher code: ABCDE-FGHIJ-KLMNO-PQRST-UVWXY ...
Your Product ID and Product Key will have been emailed to you when acquiring the licence. NOTE: THIS MAY ALSO BE REFERRED TO AS THE 'USERNAME AND PASSWORD', PLEASE SEE IMAGE BELOW FOR AN EXAMPLE: If you have forgotten or lost your Product ID, the foll...
ESET Endpoint Encryption (EEE) licences are available as Subscription, Perpetual or Trial. This article describes what happens to the EEE software when a licence expires and how it affects your encrypted data. SUBSCRIPTION AND TRIAL LICENCES When a E...
ESET ENDPOINT ENCRYPTION LICENSING HOW IS ESET ENDPOINT ENCRYPTION LICENSED? ESET Endpoint Encryption (EEE) on Windows is licenced by user. This means a user can have multiple Windows computers e.g. their laptop and desktop licenced from a single EEE W...
The quickest and recommended method to switch from a Personal Licence to a Purchased Licence is to use the procedure detailed in the Personal Edition section of this article: KB235 - Error 0xc02e0010 reported from licence wizard [http://support.deslock.co...
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