Technical support

RSS Feed
Knowledgebase : ESET Endpoint Encryption Client > Top Solutions
   

Following a trial of ESET Endpoint Encryption (EEE), please follow these steps to upgrade your trial licence to a full licence: * Purchase a full licence from your chosen vendor. IMPORTANT: ensure the vendor converts your trial licence to a full licen...
This article guides you through setting up ESET Endpoint Encryption (EEE) in a standalone mode. If you are trying to setup EEE in a managed capacity using the EEE Server, then please click this link: KB253 - Installing a managed version of ESET Endpoint...
The ESET Endpoint Encryption (EEE) software has various password entries. Please see the appropriate section below for advice appropriate to the password entry you are trying to use. KEY-FILE LOGIN (CLIENT WORKSTATION) These are passwords to login to y...
BEFORE YOU START THE RECOVERY PROCEDURE, PLEASE ENSURE THAT YOU ARE FOLLOWING THE CORRECT RECOVERY ARTICLE:   FULL DISK ENCRYPTION RECOVERY OVERVIEW [HTTP://SUPPORT.DESLOCK.COM/KB346] NOTE: You MUST NOT use this recovery method when disks have been en...
When the system boots you will be presented with a menu that contains some options as shown below. To start the machine and boot into Windows, press the enter key with the 1. START SYSTEM item selected. You will be prompted for your username and password....
The following instructions are for encryption of system disks on standalone workstations. If your system is managed by an ESET Endpoint Encryption Server please see this article instead: KB101 - How to encrypt a hard drive using a managed version of ESET ...
PLEASE NOTE: AS OF THE CREATORS UPDATE (1703), USERS CAN CONVERT THE BOOT MODE OF THEIR SYSTEM FROM MBR TO UEFI IN PLACE. THIS IS NOT SUPPORTED BY ESET ENDPOINT ENCRYPTION. PROBLEM When installing a Windows 10 Feature Update, the process fails saying i...
PLEASE CLICK ONE OF THE FOLLOWING LINKS TO DOWNLOAD EITHER THE ESET ENDPOINT ENCRYPTION CLIENT OR SERVER FOR WINDOWS: ESET Endpoint Encryption Client [https://www.eset.com/int/business/endpoint-encryption/download/#client] ESET Endpoint Encryption Serv...
IMPORTANT: THIS PROBLEM ONLY AFFECTS SYSTEMS WHICH MEET THE FOLLOWING CRITERIA: ESET ENDPOINT ENCRYPTION VERSION 5.0.0 IS INSTALLED VERSION 2.3.62 IS DISPLAYED IN BOTTOM RIGHT-HAND CORNER OF THE PRE-BOOT AUTHENTICATION SCREEN  THE SYSTEM IS UEFI THE S...
This article is split into three sections: * If you have NOT UPGRADED to Windows 1903 and you would like to PREVENT WINDOWS FROM UPDATING, click here. * If you have recently upgraded to Windows 1903 and your machine is CURRENTLY BOOTING CORRECTLY bu...
We use cookies on our website to enhance your browsing experience. Read more