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DESLOCK is now ESET ENDPOINT ENCRYPTION

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(243)ESET Endpoint Encryption Client (225)ESET Endpoint Encryption Server

Knowledgebase : ESET Endpoint Encryption Server

(11)Top Solutions click for more articles Starting Full Disk Encryption using the ESET Endpoint Encryption Server (managed) How do I set up my ESET Endpoint Encryption Server? How do I reset a managed User's Full Disk Encryption password? How do I decrypt a managed system that is unable to start Windows? Getting started with the ESET Endpoint Encryption Server	(28)Initial Setup click for more articles ESET Endpoint Encryption Server System Requirements How do I set up my ESET Endpoint Encryption Server? Known Issue: FDE login password initial setup Automatically Starting Full Disk Encryption How to customise the ESET Endpoint Encryption FDE login screen
(23)Configuring the Enterprise Server click for more articles How do I add my proxy server settings to the ESET Endpoint Encryption Server? How do I access the ESET Endpoint Encryption Server from a remote location both on and off site? Apache Web Server Configuration Configuring Managed users with no local storage access (Roaming Facility) How can I modify email templates used by the ESET Endpoint Encryption Server?	(23)Client Installation and Activation click for more articles How do I activate a managed version of ESET Endpoint Encryption? The client is using an incorrect RSA key: Error (0XC0100008) How does a user check if their client software was obtained from an Enterprise Server? How do I send a Push Install of ESET Endpoint Encryption? Using ESET Endpoint Encryption Server network workstations scan panel
(53)Full Disk Encryption click for more articles Starting Full Disk Encryption using the ESET Endpoint Encryption Server (managed) How do I decrypt a system that only has UEFI boot mode? Full Disk Encryption Recovery Overview User is still in recovery mode Trusted Platform Module (TPM) Support	(20)Common Tasks click for more articles How do I reset a users Key-File password? I made changes to my client workstation, how do I update the ESET Endpoint Encryption Server of this? How do I manually synchronise the ESET Endpoint Encryption Client and Server? Removing ESET Endpoint Encryption from a workstation How does the user find their Workstation ID?
(22)Maintenance click for more articles Where do I find my Enterprise Server Proxy ID? How do I view Workstation Details? Enterprise Server Disaster Recovery Enterprise Server language selection How do I resync my licences?	(11)Known Issues click for more articles Enterprise Server prior to version 2.5.0 may have mishandled admin FDE login passwords that begin with '0' A vulnerability exists which could allow a remote attacker access to the Enterprise Server A vulnerability exists which could allow an authenticated Admin level user to escalate their account level Error 0xC02F0006 when attempting to generate recovery ISO image Renaming a licensed user causes issues managing the licence
(26)Error Messages click for more articles Error "A Javascript Error has occurred" is displayed after upgrading the ESET Endpoint Encryption Server Why do I get the error message 'No Internet connection'. Error "Your account is locked" displayed when trying to login to the ESET Endpoint Encryption Server Error "The file exists" when attempting to push-install to a workstation which used to have DESlock+ installed Error message "You cannot login as there is a problem accessing the database"

User is still in recovery mode

PROBLEM After recovering an SSO enabled user's FDE login you have received the following error when you have clicked 'Update Recovery' within the Enterprise Server. CAUSE The User is currently in a 'Recovery Mode' and will not process the 'Update Reco...

User has changed their name

PROBLEM Your user has changed their name and this hasn't been reflected in the Enterprise Server from Active Directory. SOLUTION MANUALLY CHANGE USER DETAILS: * Select the USER from their TEAM within the Enterprise Server so they are highlighted on...

Active Directory user is missing from their team

PROBLEM You are searching for a user that has been added via an Active Directory sync but does not appear in the appropriate Enterprise Server team. CAUSE THE USER HAS BEEN DELETED FROM ACTIVE DIRECTORY To confirm this has happened: * Select the...

'Searching' in the Enterprise Server

The search box within the Enterprise Server allows you to search and locate specific users or workstations. HOW TO SEARCH FOR A WORKSTATION * Click the root of WORKSTATIONS in the left hand panel of the Enterprise Server. * On the right hand side ...

How do I remove a client install package from the Enterprise Serv...

Use the following steps to remove an uploaded MSI client package from the Enterprise Server. NOTE: THIS APPLIES TO ENTERPRISE SERVER VERSION 2.7.0 AND LATER. * Login to the Enterprise Server. * Click on CLIENT SOFTWARE DEPLOYMENT located in the le...

How do I create or restore an organisation on a Multi-Tenant Serv...

THIS ARTICLE IS AIMED AT ADMINISTRATORS ATTEMPTING TO CREATE/BACKUP AND RESTORE AN ORGANISATION IN THE EVENT OF A SYSTEM FAILURE OR MIGRATING AN ORGANISATION TO ANOTHER MULTI-TENANT ENTERPRISE SERVER (V2.10.10 AND LATER) This article covers how to : ...

How do I move an Organisation to a new Enterprise Server (v2.9.3 ...

This article is meant to help facilitate moving Organisations from the older Enterprise Server database structure to the new database structure. If you are currently in the process of consolidating the Enterprise Servers you are managing please follow t...

How do I Backup or Migrate my Enterprise Server (v2.10.10 and lat...

THE FOLLOWING ARTICLE RELATES TO CREATING A FULL ENTERPRISE SERVER BACKUP VERSION 2.10.10+ BACKUP THE FOLLOWING GUIDE WILL CREATE A BACKUP OF ALL YOUR ORGANISATIONS: Access the Control Panel by hovering over the Organisation menu icon in the menu bar...

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