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Knowledgebase : ESET Endpoint Encryption Server
 

PROBLEM After recovering an SSO enabled user's FDE login you have received the following error when you have clicked 'Update Recovery' within the ESET Endpoint Encryption Server. CAUSE The User is currently in a 'Recovery Mode' and will not process th...
PROBLEM Your user has changed their name and this hasn't been reflected in the ESET Endpoint Encryption Server from Active Directory. SOLUTION MANUALLY CHANGE USER DETAILS: * Select the USER from their TEAM within the ESET Endpoint Encryption Serve...
PROBLEM You are searching for a user that has been added via an Active Directory sync but does not appear in the appropriate Enterprise Server team. CAUSE THE USER HAS BEEN DELETED FROM ACTIVE DIRECTORY To confirm this has happened: * Select the...
The search box within the ESET Endpoint Encryption (EEE) Server allows you to search and locate specific users or workstations. HOW TO SEARCH FOR A WORKSTATION * Click the root of WORKSTATIONS in the left hand panel of the EEE Server. * On the rig...
Use the following steps to remove an uploaded MSI client package from the ESET Endpoint Encryption (EEE) Server. NOTE: THIS APPLIES TO EEE SERVER VERSION 2.7.0 AND LATER. * Login to the EEE Server. * Click on CLIENT SOFTWARE DEPLOYMENT located in ...
THIS ARTICLE IS AIMED AT ADMINISTRATORS ATTEMPTING TO CREATE/BACKUP AND RESTORE AN ORGANISATION IN THE EVENT OF A SYSTEM FAILURE OR MIGRATING AN ORGANISATION TO ANOTHER MULTI-TENANT ENTERPRISE SERVER (V2.10.10 AND LATER) This article covers how to : ...
This article is meant to help facilitate moving Organisations from the older Enterprise Server database structure to the new database structure. If you are currently in the process of consolidating the Enterprise Servers you are managing please follow t...
THE FOLLOWING ARTICLE RELATES TO CREATING A FULL ENTERPRISE SERVER BACKUP VERSION 2.10.10+ BACKUP THE FOLLOWING GUIDE WILL CREATE A BACKUP OF ALL YOUR ORGANISATIONS: Access the Control Panel by hovering over the Organisation menu icon in the menu bar...
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