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Knowledgebase : Enterprise Server
 

PROBLEM After recovering an SSO enabled user's FDE login you have received the following error when you have clicked 'Update Recovery' within the Enterprise Server. CAUSE The User is currently in a 'Recovery Mode' and will not process the 'Update Reco...
PROBLEM Your user has changed their name and this hasn't been reflected in the Enterprise Server from Active Directory. SOLUTION MANUALLY CHANGE USER DETAILS: * Select the USER from their TEAM within the Enterprise Server so they are highlighted on...
PROBLEM You are searching for a user that has been added via an Active Directory sync but does not appear in the appropriate Enterprise Server team. CAUSE THE USER HAS BEEN DELETED FROM ACTIVE DIRECTORY To confirm this has happened: * Select the...
CUSTOMISING THE DESLOCK+ FDE LOGIN SCREEN NOTE: YOU MUST BE USING ENTERPRISE SERVER VERSION 2.9.1 OR LATER Currently your UEFI FDE login screen looks like the image below: You want to replace the current logo banner as shown below for your corporate ...
THE FOLLOWING ELEMENTS OF DESLOCK MANAGED CLIENTS CAN BE CUSTOMISED FOR SPECIFIC COMPANY INSTRUCTIONS AND BRANDING: FDE LOGIN LOGO BANNER UEFI ONLY KB451 - How to customise the DESlock+ FDE login screen [https://support.deslock.com/KB451] FDE LOST DE...
After renewing or enlarging your licence, you may be automatically sent new Enterprise Server licensing information which will include a new Proxy ID. If you have already setup your Enterprise Server and entered the Proxy ID information, THE NEW DETAILS S...
The search box within the Enterprise Server allows you to search and locate specific users or workstations. HOW TO SEARCH FOR A WORKSTATION * Click the root of WORKSTATIONS in the left hand panel of the Enterprise Server. * On the right hand side ...
Use the following steps to remove an uploaded MSI client package from the Enterprise Server. NOTE: THIS APPLIES TO ENTERPRISE SERVER VERSION 2.7.0 AND LATER. * Login to the Enterprise Server. * Click on CLIENT SOFTWARE DEPLOYMENT located in the le...
THIS ARTICLE IS AIMED AT ADMINISTRATORS ATTEMPTING TO CREATE/BACKUP AND RESTORE AN ORGANISATION IN THE EVENT OF A SYSTEM FAILURE OR MIGRATING AN ORGANISATION TO ANOTHER ENTERPRISE SERVER (V2.10.10) This article covers how to : * CREATE AN ORGANISATI...
This article is meant to help facilitate moving Organisations from the older Enterprise Server database structure to the new database structure. If you are currently in the process of consolidating the Enterprise Servers you are managing please follow t...
THE FOLLOWING ARTICLE RELATES TO CREATING A FULL ENTERPRISE SERVER BACKUP VERSION 2.10.10+ BACKUP THE FOLLOWING GUIDE WILL CREATE A BACKUP OF ALL YOUR ORGANISATIONS: Access the Control Panel by hovering over the Organisation menu icon in the menu bar...
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