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Knowledgebase : ESET Endpoint Encryption Client > Error Messages
(4)Installation   click for more articles
Error 'The signature of ESET Endpoint Encryption (32/64bit) #Version number# #org name# - Default.msi is corrupt or invalid' displayed when installing a managed client
An error occurred communicating with the ESET Endpoint Encryption subsystem
Error "The latest Cumulative Update for Windows 10 must be installed" displayed when installing
Cannot install ESET Endpoint Encryption due to ESET Secure Data
(6)Removable Media & DESlock+ Go   click for more articles
Error "Unable to read from Drive" displayed when connecting USB drive
Error 'Failed to add a connection to the encrypted drive' when using ESET Endpoint Encryption Go
Removable Media Not Supported
ESET Endpoint Encryption Go drive letter is unavailable and doesn't mount correctly
Error "Optical Media Encryption requires the Image Mastering API v2.0 (IMAPI v2.0)"
(8)Full Disk Encryption   click for more articles
Error 0xC0010005 access denied displayed when changing FDE password
Error 'paused due to a verified read/write failure' is displayed when performing full disk encryption
Error "Incompatible Software : PGP" displayed even though PGP has been removed
Error "Already instrumented" displayed after attempting FDE Safe Start
Error "0xC001000D A required bootloader file could not be created" displayed when starting full disk encryption
(4)Granular Encryption   click for more articles
Error "This is a network folder and cannot be encrypted using ESET Endpoint Encryption" displayed when attempting to encrypt a network folder
Error "You are trying to copy a root encrypted folder" or "You are trying to move an encrypted resource" displayed
Error "The text could not be decrypted because it is not a supported or valid format" when using DESlock+ Reader
Error 0xC01E001D / 0xC00C001F "specified encryption key could not be located"
(4)Licencing & Activation   click for more articles
Error 0xc02e0010 reported from licence wizard
Error 'Invalid or used activation code was entered' or 'code you entered was not valid' during activation
Error "0xFFFFFFFF Server communication error" when updating licence
Error 0x00220403 reported from licence wizard
  

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