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Knowledgebase : DESlock+ > Error Messages

(5)Installation click for more articles Error "Processor not supported" or "does not support 64bit Windows" displayed when installing Error 'The signature of DESlock+ (32/64bit) #Version number# #org name# - Default.msi is corrupt or invalid' displayed when installing a managed client An error occurred communicating with the DESlock+ subsystem Error "The latest Cumulative Update for Windows 10 must be installed" displayed when installing Cannot install DESlock+ due to ESET Secure Data	(7)Removable Media & DESlock+ Go click for more articles Error "The encrypted drive is not DESlock+ Go compatible" displayed when trying to enable DESlock+ Go Error "DESlock+ Go uses network redirection over port 80 and cannot bind to this port." Error "Unable to read from Drive" displayed when connecting USB drive Error 'Failed to add a connection to the encrypted drive' when using DESlock+ Go DESlock+ Go drive letter is unavailable and doesn't mount correctly
(11)Full Disk Encryption click for more articles Error "An error occurred attempting to start disk encryption. An unsupported or invalid partition type was detected." displayed when starting encryption old Error "This copy of windows is not installed on the Primary Boot drive" displayed when starting Full Disk Encryption Error 0xC0010006 displayed when trying to start Full Disk Encryption Error 0xC00B0005 reported when starting Full Disk Encryption following recent workstation upgrade Error 0xC0010005 access denied displayed when changing FDE password	(4)Granular Encryption click for more articles Error "This is a network folder and cannot be encrypted using DESlock+" displayed when attempting to encrypt a network folder Error "You are trying to copy a root encrypted folder" or "You are trying to move an encrypted resource" displayed Error "The text could not be decrypted because it is not a supported or valid format" when using DESlock+ Reader Error 0xC01E001D / 0xC00C001F "specified encryption key could not be located"
(5)Licencing & Activation click for more articles Resetting the PC date/time generates an error when attempting to activate DESlock+ with a trial Key-File Error 0xc02e0010 reported from licence wizard Error 'Invalid or used activation code was entered' or 'code you entered was not valid' during activation Error "0xFFFFFFFF Server communication error" when updating licence Error 0x00220403 reported from licence wizard

I've got a Blue Screen, what do I do?

If your machine has crashed and you have started to get the Blue Screen (BSOD), then you will need to collect some information regarding the crash (as detailed from the check list below) so that we are better informed to determine the cause of the crash, ...

ERROR: Cannot perform uninstallation because the DLPCOMM library ...

PROBLEM When attempting to send a Remote Uninstall command, you see the following error dialog: _ERROR: Cannot perform uninstallation because the DLPCOMM library could not be loaded. (0xC013040F)_ CAUSE This error occurs when attempting to send a Re...

How do I change the Proxy ID?

After renewing or enlarging your licence, you may be automatically sent new Enterprise Server licensing information which will include a new Proxy ID. If you have already setup your Enterprise Server and entered the Proxy ID information, THE NEW DETAILS S...

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