Technical support

RSS Feed
Knowledgebase : ESET Endpoint Encryption Server > Error Messages

The Javascript error message is displayed because your browser has cached some of the older files. Simply do a full refresh of your browser. Click the REFRESH button or press CTRL-F5 on most browsers. Once the browser has refreshed, the problem should...
You could be getting this message for more than one reason. If your organisation uses a proxy server to connect to the Internet, please see article How do I add my proxy server settings to the ESET Endpoint Encryption Server? [http://support.deslock.com...
If you receive an error message specifying your ESET Endpoint Encryption (EEE) Server login has been locked, you will be unable to login to the EEE Server until your account has been unlocked, even if you are using the correct password. You can unlock a...
PLEASE NOTE: This article only applies to the DESlock+ Enterprise Server version 2.4.5 and earlier. If you attempt to push DESlock+ to a workstation, you may encounter the error "The file exists", as below. The reason is due to a file called DlpRIMSrv...
This error can occur if the ESET Endpoint Encryption (EEE) Server has previously run the setup wizard, but is now encountering problems connecting to the database. This could occur after you have restarted the machine running the EEE Server and the SQL se...
When using the SSL auto configuration features of the ESET Endpoint Encryption Server (EEE Server) (available in EEE Server 2.5.0 or later), it requires the Apache configuration file is changed and the Apache service is restarted. This is done automatic...
PROBLEM When you login to the Enterprise Server or manually performing a PROXY SYNC the error _Proxy Sync Failed The Database connection could not be initialized (0xC0100019) _is displayed. SOLUTIONS This message indicates problem with database access...
PROBLEM When sending a deactivate command, you may receive an alert popup stating that _Revoke Activation_ _command failed_. When the details are viewed it shows the alert text _Failed to deactivate user ... The received update was not for this Key-Fil...
If you see this error, then it means it is likely an attempt has been made to manually reconfigure the ESET Endpoint Encryption (EEE) Server, and the new configuration is not correct. In technical terms it means the Proxy ID in use by the EEE Server is ...
PROBLEM When trying to reset the key-file password for a managed user with Single Sign-on by following KB86 - How do I reset a users DESlock+ Key-File password? [http://support.deslock.com/KB86] you will see this error dialog stating: _Failed Deactivat...
PROBLEM After resetting a Windows User password in Computer Management from an Administrator account, you receive the following error dialog when trying to access the key-file from the User's profile: _Key not valid for use in specified state._ _(Err...
PROBLEM When installing the ESET Endpoint Encryption (EEE) Server all-in-one pre-install, the process fails at the _Installing SQL_ stage. If the preinstall logfile is investigated, it details the following entries: RunInstallerandWait : dwExitCode :...
PROBLEM When trying to delete a User from your Enterprise Server, you see the following error message: _Failed to delete: The user cannot be deleted at this time because their licence is still being downloaded. This could be as a result of licence resy...
PROBLEM: When you attempt Full Disk Encryption (FDE) on a client workstation, the following error appears and you are unable to start FDE. You may also see this error in the events of the Enterprise Server when you attempt a Full Disk Encryption (FDE) ...
HOW TO FIX ERROR: 0XC0130553 PROBLEM The error occurs when you are attempting to delete a user from the Enterprise Server. Failed to delete : The user cannot be deleted at this time because their licence is still being downloaded. This could be as a r...
We use cookies on our website to enhance your browsing experience. Read more