Technical support

Knowledgebase: Misc
What happens if I save my Key-File to my encrypted USB memory stick and then lose/delete the encryption key?
Article ID: KB90 email a link to this article

If you have encrypted the USB drive with the key, which you have saved to the encrypted drive, and have subsequently have lost/deleted the key then there is no way of recovering the lost key.


However if you have enabled ESET Endpoint Encryption (EEE) Go on the encrypted drive, then you could still access the drive if you can remember the EEE Go password, by plugging the USB drive into a machine which doesn't have EEE installed. You will then be able to copy the Key-File backup and restore your EEE Key-File.


As a precautionary measure, we do advise that Key-File backups are taken and saved to at least two different locations, of which neither are encrypted.

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