Technical support

Knowledgebase
Recovery Utility Diagnostics
Article ID: KB544 email a link to this article

This article will cover features that the the ESET Encryption Recovery Utility has avaliable.

Preparing the bootable EFI Recovery Utility USB device

How to boot the EFI Recovery Utility

  • On the machine experiencing the problem, enter the system BIOS settings and turn off Secure Boot. Please note, this is temporary.
  • Save and exit the BIOS and turn the machine off.
  • Insert the USB device and boot the machine holding the necessary key to access the boot menu. Consult the machine's manual for guidance on how to access the boot menu.
  • Select the USB device from the boot menu and press Enter to boot from it.
  • If the device has booted correctly, you will see the image below:

Once you have prepared your bootable EFI Recovery Utility USB device and booted into the ESET Encryption Recovery Utility, please follow the appropriate section below:

How to Perform a Read/Write Test

To perform a read/write test:

  • Enter the number that correlates to the "Diagnostics" option and press Enter
  • This will display a new list of options, please enter the number that correlates to the "Disk R/W test" option and press Enter, the following notice will be displayed:

  • Enter Y if you are happy to proceed, the process will automatically begin
  • Once this process has finished it will provided you with a message stating whethe or not the test was sucessful

How to Display Disk Information

To display the disk information:

  • Enter the number that correlates to the "Display Disk Information" option and press Enter
  • Now you must Enter the number of the disk you wish to gather the information from and press Enter, you will then see something similar to the following image:

How to Search Disks for Metadata

To search the disks for metadata:

  • Enter the number that correlates to the "Diagnostics" option and press Enter
  • This will display a new list of options, please enter the number that correlates to the "Search Disks for meta data" option and press Enter, the following warning will be displayed:

  • Enter Y if you are happy to proceed, the process will automatically begin
  • Once the search has been complete, 4 files will be generated and saved in the "\efi\boot\" directory of your USB device

We use cookies on our website to enhance your browsing experience. Read more