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Windows 1903 BSOD Shows "Inaccessible Boot Device"
Article ID: KB540 email a link to this article

Please note this problem is now resolved in ESET Endpoint Encryption version 5.0.3 onwards.

Problem

After upgrading Windows to 1903, Windows may fail to boot correctly and show a BSOD screen with the following stop code:

Stop code: INACCESSIBLE BOOT DEVICE

Cause

Due to changes Microsoft have made to Windows Feature update installations, upgrading machines to 1903 can cause systems to become unbootable. This is due to Windows 1903 performing a background clean-up task that removes the Full Disk Encryption (FDE) driver that ESET Endpoint Encryption (EEE) uses. 

After working with Microsoft, they have now implemented a block to prevent the Windows 1903 update from installing on systems that are running an older version of EEE (pre v5.0.3). For more information regarding this block, please see the following article: 

KB541 - Windows Feature Update Fails to Install

Solution

Important: On devices running on a battery, ensure power remains connected at all times.

Step 1

On another PC, download the following ZIP file and unpack its contents to the root of a USB stick. 

The ZIP file can be downloaded from here: KB540_Recovery_Script.zip

Your USB stick should look like this:

Step 2

Connect the USB stick and boot the machine. Wait until you have the following selection. 

Select Advanced options from this menu:

Then select Troubleshoot from this menu:

Then select Advanced options.

Finally, select Command Prompt

Step 3

In the command prompt, you must select the USB stick as the working directory. In our case, this is F: so, we enter the following command:

F:

Press Enter

To confirm this is the correct volume, performing a dir command should show the recovery batch file. Like so:

If F: does not contain the batch file, try volume G: then H: and so on until you locate the file correctly.

Once you have selected the USB stick as the working directory, simply run the recovery batch file by entering the filename and pressing Enter.

Press Enter to close the Command Prompt.

Now select Turn off your PC

 

When the machine has turned off, remove the USB stick and boot the machine normally. If the system shows the Automatic Repair screen again, select Restart. If the machine still fails to boot, then please contact support.

Important

Once you have booted Windows successfully, upgrade EEE to the latest version available by following the correct article below:

KB203 - How to upgrade ESET Endpoint Encryption (managed)

KB209 - How to upgrade ESET Endpoint Encryption (standalone)


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