Problem

Attempting to log into your ESET Endpoint Encryption (EEE) key-file displays the following error 'The requested object was not found (Error 0xC01C0002)' 

Cause

The cause of the issue may be the way that your Workstation policy is set. In advanced options 'Force RDS Mandatory Profile Mode' is configured to 'Yes'

Solution

If your Workstation Policy is set in that way, you will need to change it to not use 'Force RDS Mandatory Profile Mode' as shown in image below:

Once you have successfully changed your Workstation Policy

You will need to do the following:

1. Download and Apply the new settings file

This can be downloaded in the Workstations, select Workstation Policy along the tab and click 'Download Settings File' as highlighted in the screenshot below.

Once you have downloaded this, simply run it on the client machine.

2. Deactivate and Activate your user.

To deactivate your user, please refer to this article: How to reset the activation process of a managed client

After deleting this value, sign out of your account and sign back in, this will prompt a activation box to come up.

You are ready to reactivate your user following this article: How do I activate a managed version of ESET Endpoint Encryption?

Note: If you are receiving this error but do not have this setting on, please contact our support team.

keywords: key-file object not found 0xC01C0002