How does Single Sign-On (SSO) Resynchronise?
Single Sign-On (SSO) Synchronisation
SSO is a feature in the Managed version of ESET Endpoint Encryption (EEE). For more information visit:
When does SSO re-sync?
EEE will automatically synchronize the User's Windows password with their EEE FDE pre-boot password when:
What can cause SSO to become out-of-sync?
The password can become out-of-sync when a User:
How to recover from being out-of-sync?
To recover from examples a & b above:
At the FDE pre-boot screen enter the old password, then new password at the Windows screen (Sync will be performed once you log in to Windows).
Alternatively, if the old password does not work, use 'Lost Details' or 'Reset Password' refer to:
To recover from example c above:
The user will need to re-sync all of their machines individually, as SSO is controlled localy. To do this, please refer to the previous recovery solution.
Known SSO issue with DESlock+ Version 4.9.4
Following the installation of a Windows Feature update, such as 1709 or 1803, you may find that SSO does not re-sync automatically after changing your Windows password. This is because Windows unregisters a dll file, which is not correctly re-registered after the Feature update. If you believe you have been affected by this problem, then please upgrade to ESET Endpoint Encryption version 5.0.0 or later and then follow the password recovery steps as before and login to Windows manually to allow SSO to re-sync automatically.
Important note: The password does not resynchronise when Proxy Sync has been clicked.
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