Technical support

Knowledgebase: Encryption
Why does my HP machine blue screen of death (BSOD)?
Article ID: KB482 email a link to this article

Problem

You encounter a blue screen of death crash (BSOD) when attempting to do one of the following actions:

  • Activating a User in ESET Endpoint Encryption.
  • Starting Full Disk Encryption (FDE).
  • Running the ESET Endpoint Encryption diagnostic utility.

Cause

HP Protect Tools or HP Drive Encryption are known to cause BSOD crashes when installed alongside ESET Endpoint Encryption.

Solution

Uninstall HP Protect Tools and HP Drive Encryption from the affected machine and try the ESET Endpoint Encryption process again.

If neither product is installed on the HP machine and you are encountering a BSOD crash, then refer to the article below.

KB157 - I've got a Blue Screen, what do I do?


keywords: HP, BSOD, blue, screen, FDE, full, disk, encryption, protect, tools, drive, hewlett, packard

We use cookies on our website to enhance your browsing experience. Read more