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Knowledgebase: Software
Known Issue - Bitlocker requests recovery key after ESET Endpoint Encryption Safe Start
Article ID: KB474 email a link to this article
 

Problem

This article details a very specific scenario which results in BitLocker asking for a recovery key when the system is started.

Cause

The steps that can result in this behaviour are as follows:

  1. ESET Endpoint Encryption (EEE) is installed and a Safe Start check initiated.
  2. After Safe Start Windows starts successfully.
  3. BitLocker is enabled on the system (EEE encryption is not started).
  4. Windows is restarted.
  5. BitLocker asks for a recovery key.

Solution

When prompted for the BitLocker recovery key, enter the recovery key for the system to allow it to boot into Windows. 

Once Windows has loaded follow the steps in the Turn Off BitLocker section of the following article: KB266 - Can I use BitLocker and ESET Endpoint Encryption Full Disk Encryption at the same time?

Once BitLocker has been removed from the workstation follow the steps in the appropriate article below to commence encryption:

KB101 - Starting Full Disk Encryption using the ESET Endpoint Encryption Server (managed)

KB291 - Starting Full Disk Encryption (standalone)

 


 


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