Technical support

Why do I not see the new graphical FDE login screen?
Article ID: KB464 email a link to this article


Instead of seeing the new graphical pre-boot Full Disk Encryption (FDE) login screen like this:

UEFI FDE login screen


You see the 'text mode' pre-boot FDE login screen like this:

MBR FDE login screen



The graphical pre-boot FDE login screen is only available on UEFI systems on client version 4.9.0 or later. Legacy (MBR) BIOS systems are not supported.

To find out whether your machine is UEFI or Legacy, please follow one of the methods below:

Method 1:

If the version number displayed in the pre-boot FDE login screen does not show the letters 'US' or 'UM' at the end of the number, then your machine is Legacy/MBR and is not supported.

Method 2:

Step 1:

From within Windows, press Win+R (or search Run in the Windows Start Menu) to open the Run dialog.

Step 2:

Type msinfo32 and click OK.

run dialog

Step 3:

In the System Summary, look at the BIOS Mode. This will either show UEFI or Legacy.

msinfo32 summary

 keywords: graphical, login, grey, screen

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