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The ESET Endpoint Encryption Server system admin password has been locked out or forgotten
Article ID: KB437 email a link to this article

If you have forgotten the system admin password to the ESET Endpoiont Encryption (EEE) Server, and you are unable to perform an account unlock using the normal method, then please follow the steps below:

 

You will also need details for the database which are displayed during the EEE Server setup wizard.

If you do not have these details, but you have used the EEE Server 'all in one' installer, you may be able to recover the original database login details from the registry.

  • Click the Windows button and in the Run box, type regedit.exe and press 'enter'
  • In the registry:
    • If you are running a 32-bit Operating System, browse to the path 'HKEY_LOCAL_MACHINE\SOFTWARE\DESlock\Enterprise Server\Preinstall'
    • If you are running a 64-bit Operating System, browse to the path 'HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\DESlock\Enterprise Server\Preinstall
  • Make a note of the values for PreInstallSQLPassword and PreInstallSQLUserName.

Next you will need to run the reset tool. You must be an administrator, or have local administrative privileges to run this tool.

 If you are using DESlock+ Enterprise Server v2.7.0 / ESET Endpoint Encryption Server v3.0 or later

  • Open the folder C:\Program Files\ESET Endpoint Encryption Server.
  • Run the application 'Admin Password Reset.exe'.

  • Enter the username and password for the database in the section 'Database Credentials'. You can use either the SA account, or the EEE Server account details.
  • Click Next.

  • Select the login that has been 'locked out'
  • Click Next.

  • Enter and Confirm a new Password.
  • Click Reset.
  • A dialog should appear explaining the reset was successful.
  • Login to the EEE Server using the new password.

 If you are using a DESlock+ Enterprise Server version 2.6.2 or earlier

  • Open the folder C:\Program Files\DESlock+ Enterprise Server.
  • Run the application 'Admin Password Reset.exe'.

  • Enter the username and password for the database in the section 'Database Login Details'. You can use either the SA account, or the Enterprise Server account.
  • Enter the account name of the locked out admin and the new password in the 'New Admin Details' section.
  • Click OK.
  • A dialog should appear explaining the reset was successful.
  • Login to the Enterprise Server using the new password.

 


 

Keywords admin password enterprise server lost locked out access denied reset 0xC0130325


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