Technical support

Knowledgebase: Installation
Cannot install ESET Endpoint Encryption due to ESET Secure Data
Article ID: KB422 email a link to this article

Problem

You see the following error when attempting to install ESET Endpoint Encryption.

 

"Setup has detected ESET Secure Data is installed. ESET Endpoint Encryption cannot be installed at the same time as ESET Secure Data."

Cause

You cannot install ESET Endpoint Encryption on the same machine where ESET Secure Data (a feature of ESET Smart Security Premium) is already installed.

Solution

Note: You should ensure that you have decrypted any data that was encrypted utilising ESET Secure Data, as you will not be able to access it after following the steps below.

  • Fully remove ESET Smart Security Premium from the machine before performing the ESET Endpoint Encryption installation again. Please contact ESET support if you require assistance in removing ESET Secure Data.
  • Once ESET Endpoint Encryption has been installed you will be able to re-install ESET Smart Security Premium.

Note: You will not be able to re-enable Secure Data after ESET Endpoint Encryption has been installed.

 

If you are still having issues, please open a support ticket on our website.

Keywords: secure data, installation, install, msi, ESET, smart security

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