My keyboard isn't working properly at the FDE login screen
Your keyboard is not responding when using the Full Disk Encryption Pre-Boot screen.
In all cases, you should make sure you have the latest version of the client software, to check please see our article below:
If you don't currently have the latest version of ESET Endpoint Encryption, please see our articles below:
I have a Bluetooth keyboard
I have a Wireless keyboard
I have a Docking keyboard
You may need to ensure that the BIOS settings allow Legacy USB Emulation. If not, you should use an external keyboard or enquire with your manufacturer as to whether your device supports your keyboard at Pre-Boot in the BIOS.
I have a Touchscreen keyboard
I have an External Keyboard
In some cases a particular BIOS configuration will attempt to speed up machine boot times by missing out USB initialisation. This is commonly labelled as Fast Boot, however this may be termed differently depending on the manufacturer. Other terms include but not limited to: Quick Boot, USB emulation, Port Initialisation, Device Initialisation.
In many cases Fast Boot can be disabled from within the BIOS settings as shown in the images below.
note: You may find a slight increase in boot times due to disabling this feature as your BIOS will not skip other initialisation tasks.
If your physically connected keyboard is missing special characters e.g. (@#£%&^)
You should check your keyboard layout and ensure your BIOS is up to date. Please see our articles below: