Problem

Your user has changed their name and this hasn't been reflected in the Enterprise Server from Active Directory.

Solution

Manually Change User Details:

• Select the User from their Team within the Enterprise Server so they are highlighted on the Main Window

• Select the Edit button
• Change the user's Full Name, Short Name or Email Address as needed in the User Details Window
• 'Click' OK

Change Full Disk Encryption username:

KB427 - How do I change a Full Disk Encryption username (managed) 

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