Technical support

Knowledgebase: Error Messages
Error: Failed to delete: The user cannot be deleted (0xC01305ED)
Article ID: KB406 email a link to this article


When trying to delete a User from your Enterprise Server, you see the following error message:


Failed to delete: The user cannot be deleted at this time because their licence is still being downloaded. This could be as a result of licence resync event. (0xC01305ED)


A likely reason for experiencing the error above, is due to a recent licence resync event. 


To resolve this issue, follow the article below ensuring you tick the box that states "Perform a full resync when this window is closed" (see below screenshot). Once you have completed this, you will be able to delete the desired User from your Enterprise Server.

KB76 - How do I resync my licences?

Full Resync

Keywords: 0xC01305ED, delete, users, Enterprise Server, licence, license

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