Known Issue: FDE login password initial setup
When pushing a Full Disk Encryption command, the option for the user to enter their own password is selected.
When the user enters their credentials and tries to log in, 'Access Denied' is shown.
A bug that prevents the password from being stored correctly when the user enters one.
Please see the images below (note: This option will appear differently in versions 2.6.1 and 2.6.2)
Enterprise Server version 2.6.1 (while in the Full Disk Encryption Wizard)
Enterprise Server version 2.6.2 (while in the Full Disk Encryption Wizard)
To stop the issue occurring
If you have already selected the option and a user is denied access to their machine
If you have already selected the option but haven't shut down the machine
This applies to DESlock+ Client versions 4.8.4, 4.8.5
Please upgrade to version 4.8.11 or later which contain the fix for this issue.
Please see the article below for details of how to upgrade your client version:
If you are in need of urgent assistance please submit a support ticket by clicking 'Submit a Ticket' at the top of this page.
Keywords access denied fde login password prompt user choose