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Knowledgebase: Error Messages
Error resetting the key-file password for a managed user
Article ID: KB384 email a link to this article

Problem

When trying to reset the key-file password for a managed user with Single Sign-on by following KB86 - How do I reset a users DESlock+ Key-File password? you will see this error dialog stating:

Failed Deactivating : The user cannot be deactivated from the end-point at this time because they have a Full Disk Encrypted (FDE) pre-boot login configured to use SSO, or their login is in a pending state. (0xC01305EE)

Solution

To resolve this issue follow this article:

KB381 - How to reset the key-file password on systems using SSO FDE (managed)

 

If the machine with the pending update is lost or no longer avaliable, please delete the workstation with the pending update from your ESET Endpoint Encryption Server, then try again


keywords:0xC01305EE, error, SSO, key-file, passowrd

 


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