Technical support

Knowledgebase: Diagnostics
How do I obtain a workstation log?
Article ID: KB320 email a link to this article

You may be requested to supply a Workstation log by our support team in order to investigate a problem report.

The Workstation log is an HTML formatted file that contains information of the configuration and current status of a workstation within an Enterprise Server.

To obtain a workstation log please follow the steps below:

  • Login to your ESET Endpoint Encryption (EEE) Server
  • Select the Workstations branch of the navigation tree.
  • Select the Workstation in question in the list of workstations.
  • Click the Details button.

  • Click the Tools\Download Workstation Log menu item.

  • When the browser offers to download a file save the downloaded file.

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