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Upgrading from a Personal Licence to a Purchased Licence and maintaining access to existing encrypted data
Article ID: KB305 email a link to this article

The quickest and recommended method to switch from a Personal Licence to a Purchased Licence is to use the procedure detailed in the Personal Edition section of this article: KB235 - Error 0xc02e0010 reported from licence wizard

However the process documented in KB235 requires that existing encrypted data is decrypted as part of the process.  This may be inconvenient if there are many encrypted containers or you have not kept track of their location.  If this is the situation you are in then the process below can be used to setup the new purchased licence and transfer your existing encryption keys from the Personal licence.

The process below is only required for standalone Personal licence upgrades.  All other licences can be upgraded to a different licence type in place by purchasing an upgrade for your existing licence and then performing a resync as detailed here: KB73 - How to manually update your licence


Transferring from a Personal Licence to a Purchased Licence

The process below will upgrade a system with the new Purchased Licence and transfer your existing encryption keys to the new Purchased Licence Key-File.

1. Backup the current Key-File

  • Login to ESET Endpoint Encryption.
  • Right click the ESET Endpoint Encryption icon and select Backup Key-File from the menu.
  • Click Browse, specify a path to save to then click the OK button.
  • Click the OK button.
  • Click Yes to the warning the Key-File will be stopped.
  • Click OK to the explanation the Key-File was backed up (note the filename displayed).
  • Find the created file and rename it with 'Old Personal Licence_' at the beginning of the filename.
  • It would be worth taking a copy of this backup file and storing it safely off of the system.

2. Delete the current Key-File

  • Right click the ESET Endpoint Encryption icon and choose Logout.
  • Right click the ESET Endpoint Encryption icon and choose Key-File Utility.
  • Select the Backup and Reset Key-File to blank option.
  • Click the Reset button.
  • Select a folder to save the backup to and click the OK button.
  • Click Yes to the warning that the key-file needs to stop.
  • Click OK to the acknowledgement the key-file has been backed up.

3. Setup the Purchased Licence to create a new Key-File

  • The ESET Endpoint Encryption Login dialog should have automatically appeared showing Restore and Setup buttons. (if the dialog has not appeared, click Login from the ESET Endpoint Encryption menu).
  • Click the Setup button on the ESET Endpoint Encryption Login dialog.
  • Click Next in the ESET Endpoint EncryptionLicence Wizard.
  • Enter the new Purchased Licence Product ID and Key details (delete the existing auto-filled Product ID value if present).
  • Click the Next button.
  • Verify the displayed licence information matches the licence type you have purchased.
  • Click the Next button.
  • Enter a Key-File name to use for the Key-File then click the Next button.
  • Enter a password to use for the Key-File then click the Next button.  For ease of process you should choose the same password as you were previously using for the Personal Licence.  You can change this password once this guide is complete if you require.
  • Clear the check box Generate default encryption key then click the Next button.
  • Click the Finish button to close the ESET Endpoint Encryption Licence Wizard.

4. Backup the initial Purchased Licence

  • The ESET Endpoint Encryption Key-File Backup dialog should appear automatically.
  • Click Browse, specify a path to save to then click the OK button.
  • Click the OK button.
  • Click Yes to the warning the Key-File will be stopped.
  • Click OK to the explanation the Key-File was backed up (note the filename displayed).
  • Find the created file and rename it with 'Initial Purchased Licence_' at the beginning of the filename.

5. Request Encryption Key

  • Login to ESET Endpoint Encryption.
  • Right click the ESET Endpoint Encryption Menu and choose Key Transfer.
  • The Key Transfer Wizard will display, leave the radio option set to Request a Key from another user.
  • Click Next and follow the steps through the wizard to create a ESET Endpoint Encryption request file (dlr file extension).

6. Restore Personal Licence

  • Right click the ESET Endpoint Encryption icon and choose Logout.
  • Right click the ESET Endpoint Encryption icon and choose Key-File Utility.
  • Select the Restore a Key-File from a backup location option.
  • Click the Restore button.
  • Select the folder where you saved the Personal licence in Step 1 and click the OK button.
  • Select the file starting 'Old Personal Licence_' that you created in Step 1, then click the Open button.
  • Click Yes to the warning that the existing key-file will be overwritten.
  • Click OK to the acknowledgement the key-file has been restored.

7. Issue Encryption Keys from the Personal Licence

  • Login to ESET Endpoint Encryption.
  • Open the ESET Endpoint Encryption request file (dlr file extension) you created in Step 5.
  • The key transfer wizard will load with the option Issue a key to another user will be automatically selected.
  • Click the Next button.
  • Select the encryption key to transfer then click Next.
  • Clear the check box next to Set terminator code limit.
  • Click the Next button.
  • Click the Finish button.
  • Save out the generated ESET Endpoint Encryption Update File (dlu file extension).
  • Repeat this step to generate update files for any other encryption keys you have created.

8. Restore initial Purchased Licence

  • Right click the ESET Endpoint Encryption icon and choose Logout.
  • Right click the ESET Endpoint Encryption icon and choose Key-File Utility.
  • Select the Restore a Key-File from a backup location option.
  • Click the Restore button.
  • Select the folder where you save the Initial Purchased Licence and click the OK button.
  • Select the file starting 'Initial Purchased Licence_' that you created in Step 4, then click the Open button.
  • Click Yes to the warning that the existing key-file will be overwritten.
  • Click OK to the acknowledgement the key-file has been restored.

9. Process update files

  • Login to ESET Endpoint Encryption.
  • Open the ESET Endpoint Encryption Update file (dlu file extension) you created in Step 7.
  • The Key Transfer Wizard will load with the option Update your Key-File with a key from another user automatically selected.
  • Click the Next button.
  • Select an empty key slot to store the Encryption Key.
  • Click the Next button.
  • The page should explain the key was imported, click the Finish button.

10. Backup the Purchased Licence containing Encryption Keys

  • The Backup Wizard should appear automatically after applying the update file in Step 9.
  • Click Browse, specify a path to save to then click the OK button.
  • Click the OK button.
  • Click Yes to the warning the Key-File will be stopped.
  • Click OK to the explanation the Key-File was backed up (note the filename displayed).
  • Rename the created backup file appropriately so you can recognise this is a backup of the purchased licence with your encryption keys.
  • A copy of this final backup file should be stored off of the machine in case your computer has a fault in the future and you need to restore the backup.

11. Verify the existing encrypted data can be accessed

  • Open existing encrypted containers (encrypted email, encrypted folders etc.) and verify their contents display correctly and the data contained opens correctly as expected in their associated programs.
  • If at this point you experience any problems do not make any further changes to the system. Contact support for further assistance.

Note: If you have created additional update files in Step 7 then you will need to repeat step 9 and 10 to process each update file to obtain all encryption keys. 

Related Articles

KB58 - How do I backup my Key-File?

KB81 - How do I share an encryption key with another ESET Endpoint Encryption user?

KB66 - What is a Key-File and why is it important?


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