Licence Tools - How to replace an existing licence or move users between licences
Please Note: The steps described in this article relate the managed version of ESET Endpoint Encryption (EEE), using the EEE Server version 2.5.7 or later. It is not possible to replace a licence or migrate users with an earlier version, resync is supported in all versions.
This article covers how to :
If you have purchase an upgrade to an existing licence, your supplier will update your licence details and instruct you to resync your licence. This covers most normal scenarios, updating expiry dates, converting from a trial, adding more users to a licence or upgrading to obtain more features (e.g. Standard to Pro).
For more details on performing a resync please see : http://support.deslock.com/KB76
If you have purchased an upgrade or renewal and have received a licence email with new details, then you can replace an existing licence with the new details.
This process moves all the users from an existing licence to a new licence, updating the users with new expiry dates and allowing the use of new features (if applicable). This can also apply to moving from a trial licence to a purchased licence. If the replacement licence is a downgrade, then users on the licence will lose functionality.
The following table describes the licence types that are compatible:
Only licences of the same type can be replaced, i.e. you cannot replace a windows licence with a mobile licence.
* A Pro licence can only be replaced with a Standard or Essential licence providing none of the users are activated on a system which is Full Disk Encrypted and they do not have an FDE Login. You can always replace a Pro with another Pro licence.
To replace a licence, follow these steps:
If you wish to upgrade or downgrade a single user or a selection of users, then you will need to migrate the user(s) to an appropriate licence. The same compatibility rules apply as replacing a licence, please see the compatibility table in the 'Replacing a Licence' section above.
To migrate users to a different licence, follow these steps:
Keywords: licence, license