How to upgrade ESET Endpoint Encryption (managed)
This article refers to upgrading ESET Endpoint Encryption (EEE) which is managed by the EEE Server, for Standalone (unmanaged) clients please see this article:
There are three methods in which you can upgrade the EEE clients.
You can download a merged installer from the EEE Server and run the .MSI on the client machine. As the install is an MSI, it can be deployed manually, via GPO or any software distribution method.
Note New .MSI installers can be uploaded into the server by following this article: How do I upload a new client version into the ESET Endpoint Encryption Server?
You can configure the Auto Update Check Mode Workstation Policy to set your clients to:
If you choose to update to a specific version, or if you wish to change the update version at a later date, you will see the following dialog.
IMPORTANT: This list comes from the EEE Updater Server. This is unrelated to any versions of EEE that you have uploaded to your EEE Server.
When the Workstation Policy is set, the client will routinely check if the version specified is avaialble in their current language. If it is, it will offer the newer version to the User to install.
The end User will see a dialog prompting them to upgrade. They may Postpone the update for 10 minutes, 2 hours or 4 hours.
Once the User has chosen to upgrade, the client machine will restart automatically.
If the client Workstation is available on the network and the EEE Server can see the machine, then you can remotely install the latest version using the Push Install feature.
To initiate an update you should rescan the network. Ensure that the "Exclude machines that already appear in the Organisation" is unchecked. The default behaviour is to hide machines from this list that already appear in the Organisation, and thus which must already have EEE installed. The process is the same as a normal Push Install.
If your client machines were installed with the Managed Uninstall mode or Optional Password, then this feature must be enabled when upgrading your current client version. Please see our article below for reference:
keywords: managed upgrade deslock+ howto perform