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Knowledgebase: Known Issues
Enterprise Server prior to version 2.5.0 may have mishandled admin FDE login passwords that begin with '0'
Article ID: KB174 email a link to this article

If you have an Enterprise Server, prior to version 2.5.0, admin FDE login passwords that have a leading '0' (i.e. a zero, character code 40 decimal or 0x30 hex) will have been mishandled and incorrectly sent to the client.

This means:

  • You cannot log on locally to the workstation using the admin account
  • You cannot initiate full disk decryption from the Enterprise Server
  • You cannot initiate full disk decryption using the Windows PE based recovery ISO

However, you can:

  • Change the admin password to a new value
  • Add and remove normal FDE logins
  • Perform recovery on normal FDE logins
  • Initiate full disk decryption using the Linux based recovery ISO

To resolve this issue you should post a command to change the admin FDE login password. If you are using an Enterprise Server prior to version 2.5.0 you should use a password that does not start with a '0'. If you are using version 2.5.0 or later, you must still change the password but you will be able to correctly use a '0'.

If you install Enterprise Server 2.5.0 as an upgrade, it will automatically scan the database for FDE logins in this state, and will report to the user when they log in.

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Additionally, the CSV file that can be downloaded can also be located in the Enterprise Server scripts folder with the filename kb174.csv.


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