Technical support

Knowledgebase: Licencing
Unexpected licensing error 1221
Article ID: KB160 email a link to this article

When entering a Product ID and Product Key (or voucher code and password) into the ESET Endpoint Encryption Server, you may encounter one of the following errors:

  • Unexpected Licensing Error: 1221
  • The licence details entered are reported as being for an ESET Endpoint Encryption Server licence. You cannot add ESET Endpoint Encryption Server licences into the ESET Endpoint Encryption Server itself.

If this error occurs it means you are attempting to enter an ESET Endpoint Encryption Server licence username and password into the Product ID and Product Key fields for a managed client licence.

You should not enter the ESET Endpoint Encryption Server licence details into the ESET Endpoint Encryption Server itself. The Multi-user Licence panel in the ESET Endpoint Encryption Server is designed only for client licences which will be used for generating Activation Codes and issuing licences to client workstations.


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