Problem

If you have a managed client (which is controlled by the ESET Endpoint Encryption Server) and you have previously uninstalled the ESET Endpoint Encryption client software from that machine. When you re-install the software, you may be experiencing the problem that after generating and sending an activation code to a user, the Activation box is not appearing. The reason why this has occurred is because the user wasn’t deactivated before uninstalling the client software on the user’s machine.

Solution

Please follow our updated article below:

KB383 - How to reset the activation process of a managed client

keywords uninstalled DESlock re-install re-installation activation