I have forgotten my password
The DESlock+ software has various password entries. Please see the appropriate section below for advice appropriate to the password entry you are trying to use.
These are passwords to login to your Key-File as shown below:
If you are a standalone user and you have forgotten your Key-File password please see this article: KB336 - Forgotten Password - Key-File (standalone)
If your workstation is managed by an Enterprise Server, please see this article: KB86 - How do I reset a users DESlock+ Key-File password?
Full Disk Encryption
Full disk encryption passwords are entered using the Start System menu option as shown in the screenshot below:
If you are a standalone user and you have forgotten this password please see this article: KB335 - Forgotten password - Full Disk Encryption (standalone)
If you workstation is managed by an Enterprise Server then please see this article: KB143 - How do I reset a managed user's Full Disk Encryption password?
Related Article: KB247 - How to start a system that is Full Disk Encrypted
Enterprise Servers logins are entered through the website interface pictured below:
If you are unable to login to the Enterprise Server and you are using a normal login account please see this article: KB150 - My Enterprise Server login is locked out, how can I regain access?
If you have locked out the system admin account for the Enterprise Server please see this article: KB437 - I have forgotten the password or locked out the Enterprise Server system admin login
Keywords: Lost FDE Full Disk Encryption blue screen start up screen forgotten password