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I have forgotten my password
Article ID: KB142 email a link to this article

The ESET Endpoint Encryption (EEE) software has various password entries.  Please see the appropriate section below for advice appropriate to the password entry you are trying to use.

Key-File Login (Client workstation)

These are passwords to login to your Key-File as shown below:

If you are a standalone user and you have forgotten your Key-File password please see this article: KB336 - Forgotten Password - Key-File (standalone)

If your workstation is managed by an EEE Server, please see this article: KB86 - How do I reset a users ESET Endpoint Encryption Key-File password?

Full Disk Encryption (Client workstation)

Full disk encryption passwords are entered using the Start System menu option as shown in the screenshot below:

If you are a standalone user and you have forgotten this password please see this article: KB335 - Forgotten password - Full Disk Encryption (standalone)

If you workstation is managed by an EEE Server then please see the following articles:

KB143 - How do I reset a managed user's Full Disk Encryption password?

KB247 - How to start a system that is Full Disk Encrypted

ESET Endpoint Encryption Server (Management console)

EEE Server logins are entered through the website interface pictured below:

If you are unable to login to the EEE Server and you are using a normal login account please see this article: KB150 - My ESET Endpoint Encryption Server login is locked out, how can I regain access?

If you have locked out the system admin account for the EEE Server please see this article: KB437 - I have forgotten the password or locked out the ESET Endpoint Encryption Server system admin login


Keywords: Lost FDE Full Disk Encryption blue screen start up screen forgotten password

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