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The DESlock+ software has various password entries. Please see the appropriate section below for advice appropriate to the password entry you are trying to use. KEY-FILE LOGIN These are passwords to login to your Key-File as shown below: If you are a...
Windows 10 is supported with DESlock+ client v4.8.0 and later, and DESlock+ Enterprise Server v2.6.0 and later. PREREQUISITES * KB273 - Cumulative Update for Windows 10 must be installed before DESlock+ [http://support.deslock.com/kb273] (This appli...
PROBLEM With some recent Hewlett Packard (HP) systems you may find that the keyboard is unresponsive to input at the DESlock+ Full Disk Encryption Preboot screen. This prevents the entry of FDE user credentials stopping the system from starting. Specif...
PROBLEM When using full disk encryption on some UEFI based systems you may find the system does not boot correctly once encrypted. The system will attempt to boot, but after showing the Manufacturer logo will display a black screen then restart again o...
PROBLEM When using DESlock+ v4.8.3 and performing a Safe Start Full Disk Encryption process on a THINKPAD machine the SafeStart countdown screen shows the text NO_STR and the version number in the upper right corner is VERSION 2.8. When Windows loads, th...
PROBLEM When installing Windows 10 Anniversary Update August 2016 the process fails saying it "_Can't install updates"_. When the Windows Update and Security Settings panel is displayed it details that "_We found some issues. Select this message to fix...
If you would like to sync specific _Organizational_ _Units_ please follow the steps below: IN ACTIVE DIRECTORY: 1: Create a 'security group' within your AD Domain Controller (label it as 'deslockusers' or similar, the example that is used in the imag...
PROBLEM When pushing a Full Disk Encryption command, the option for the user to enter their own password is selected. When the user enters their credentials and tries to log in, 'Access Denied' is shown. CAUSE A bug that prevents the password from b...
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