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The DESlock+ software has various password entries. Please see the appropriate section below for advice appropriate to the password entry you are trying to use. KEY-FILE LOGIN These are passwords to login to your Key-File as shown below: If you are a...
This article should be being used in the following context: Upgrading from Windows 7, 8, 8.1 to Windows 10 Feature (Anniversary) update Upgrading from and earlier version of Windows 10 to Windows 10 Feature (Anniversary) update   PROBLEM When inst...
PROBLEM When pushing a Full Disk Encryption command, the option for the user to enter their own password is selected. When the user enters their credentials and tries to log in, 'Access Denied' is shown. CAUSE A bug that prevents the password from b...
PROBLEM You have SSO enabled and are receiving 'Access Denied' when trying to enter your password at the Pre-boot authentication login after changing your password within the user's Windows profile. (Please note that the previous password will still w...
PROBLEM Your keyboard is not responding when using the Full Disk Encryption Pre-Boot screen as pictured below. In all cases, you should make sure you have the latest version of the client software, to check please see our article below: KB27 - How do...
If you currently don't have the keyboard language you desire at the Full Disk Encryption Pre-Boot screen, you can use our 'BootloaderKeyboardManager' to add it. To find what keyboard map you're curently using, check the bottom left corner of the Pre-Boo...
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