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The DESlock+ software has various password entries. Please see the appropriate section below for advice appropriate to the password entry you are trying to use. KEY-FILE LOGIN These are passwords to login to your Key-File as shown below: If you are a...
THIS ARTICLE HAS BEEN UPDATED TO REFLECT THE LATEST FEATURE UPDATE KNOWN AS THE CREATORS UPDATE PLEASE NOTE: The Creators Update allows users to convert the boot mode of their system from MBR to UEFI in place. This is NOT supported by DESlock+ This art...
PROBLEM When pushing a Full Disk Encryption command, the option for the user to enter their own password is selected. When the user enters their credentials and tries to log in, 'Access Denied' is shown. CAUSE A bug that prevents the password from b...
PROBLEM Your keyboard is not responding when using the Full Disk Encryption Pre-Boot screen as pictured below. In all cases, you should make sure you have the latest version of the client software, to check please see our article below: KB27 - How do...
WHAT IS ES DIRECT? ES Direct is a protocol for use over a local area network (LAN) whereby the DESlock+ Client can locate the Enterprise Server, and then open an encrypted direct communication to perform various commands. ES Direct uses a single UDP/TC...
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