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Explanation of user states in the ESET Endpoint Encryption Server
Article ID: KB262 email a link to this article

Users within the ESET Endpoint Encryption (EEE) Server may be displayed with one of the following icons.

What follows is a description of each of these states, along with the actions required to transition the user to the next state or to an 'activated and up to date' state.

Unlicensed user icon User has no licence
    

This is the default state for a user record in the EEE Server. This is just a placeholder record. The user has no licence to use, is not activated on any workstation, and cannot be managed by the Server.

You must generate an activation code for this user, which the user should then use to activate the client. Once activated, both the user and the workstation may be managed by the EEE Server.

 

Next Steps: Generate an activation code

 

Related Article: KB216 - How do I activate a managed version of ESET Endpoint Encryption?

Licensed user icon User is not active on any workstations
 

This user has a licence to use the EEE client, and they may have access to workstations protected by Full Disk Encryption. However currently they have not been activated on any workstation and as a result they are unable to use any granular encryption features, they will be unable to access any files protected by EEE, and you are unable to control their policies via the EEE Server.

 

Next Steps: Supply the activation code to the user, so they may activate on a workstation. Proxy Sync the EEE Server to obtain information about the workstation.

 

Related Articles:

KB216 - How do I activate a managed version of ESET Endpoint Encryption?

KB195 - How do I manually synchronise the ESET Endpoint Encryption Client and Server?

Activated user icon User is active
 

This user has a licence, and has activated at least one installation of the EEE client. In addition, the policies and encryption keys the user currently has match what the EEE Server displays. This user is 'activated and up to date', this is the recommended state for your users.

 

Next Steps: None

User with own keys icon User has additional keys
 

This user has a licence, and has activated at least one installation of the EEE client. This state is analogous to the green User is active state, with the exception that this user has encryption keys assigned to them directly. This means they may have encryption keys assigned in addition to encryption keys inherited from their parent team. In turn, this can mean that this user has additional keys to other users within the same team.

 

Next Steps: None

 

Related Article: KB163 - How do I create Encryption Keys and Encryption Key Groups and then assign them to a user?

User requires update icon User requires Key-File update
 

This user has a licence, and is activated on at least one workstation with EEE client. However the polices on the EEE Server, or the encryption keys allocated to the user, are different than those currently on the users workstations. As a result, this user requires a Key-File posted to each of their activated workstations to reconcile the policies and encryption keys with the EEE Server.

 

Next Steps: Double check the encryption keys allocated to the user, and the policies of the team of which the user is a member. If these are correct, you should post a Key-File update to reconcile the user. If they polices are not correct, and you revert the change that caused the user to enter this state, they will revert automatically.

 

Related Articles: KB277 - What to do when a users state is 'User requires an updated key-file'?

   KB496 - How do I update users Key-File after changes?

User update pending icon User has update pending
 

An update has been posted to this user, but the update has not yet been applied. This might be an update to reconcile policies, or it could be some other command to perform a function. The user must log on to the targeted workstation and either manually sync the client, or wait for the background timer to process the command. You can check the Updates panel to see what the update is, and to which workstation it has been targeted.

 

Next Steps: Ensure that the user logs into the workstation to which the update, or updates, have been targeted. Once the user has logged in and processed all outstanding commands, you may Proxy Sync the EEE Server to read the status of these commands.

 

Related Article: KB195 - How do I manually synchronise the ESET Endpoint Encryption Client and Server?

Orphaned user icon User has been orphaned from the directory server
 

This user was previously linked to an Active Directory account, but that account no longer exists. However, because the user was licensed, they are not removed from the EEE Server automatically.

If you no longer wish to retain the user's licence, then you may delete the user from the EEE Server which will return their licence to the originating licence pool. However, if you wish to retain the licence, you can convert the user to an 'activated and up to date' user by unlinking them from the Active Directory.

 

Next Steps: Either delete the user, or click the Unlink from Directory button to revert the users state.

 

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