Technical support

ESET Endpoint Encryption licensing
Article ID: KB250 email a link to this article
ESET Endpoint Encryption Licensing

How is ESET Endpoint Encryption licensed?

ESET Endpoint Encryption (EEE) on Windows is licenced by user.  This means a user can have multiple Windows computers e.g. their laptop and desktop licenced from a single EEE Windows licence. 

Mobile licences are licenced separately to allow use of the product on iOS.

What licence types are available?

There are currently five different licence types available: Personal, Mobile, Essential, Standard and Pro.

There is a full description of the features available in each licence type on the main website here:

The Essential licence is only available to ESET customers.

All products are available as perpetual licences with annual maintenance and support, or as subscription licences to help spread the cost. 

Licence Information

Creating additional activation codes for the same user does not increase licence usage.

If user is not grey in EEE Server, this means that they are consuming a licence.

Note: You can view licence usage in the licensing panel of EEE Server, additionaly you can generate a report for licence usage.

Please refer to article to do so: KB498 - EEE Server - Generating Reports

Communication Between EEE Server and EEE Client

Licensing server is authoritative, therefore if anything appears wrong, please perform a 'Proxy Sync'.

It's possible for client to be out of sync, comparing Client to EEE Server should show identical results, if not Post a Key-File.

Following article can help you understand the different colour that represent the state of users: KB262 - Explanation of EEE Server user states

Can I upgrade or renew a licence?

Yes.  All licence types can be upgraded or renewed in place with the exception of the Personal licence.  This includes the conversion of trial licences to full licences.

If you purchased or obtained your trial from the site then simply login to the licence portal and purchase an upgrade or renewal to your existing licence.

If you purchased through a reseller then you will need to arrange your purchase through them for your existing Product ID.  Note: It is important that your reseller processes your order as a renewal or upgrade of your existing Product ID through their sales portal and does not process the order as a new licence.

If you wish to find your Product ID to ensure you are dealing with the correct licence, it can be found using the process detailed here: How do I find my Product ID?

Once you have renewed or upgraded the licence with your supplier you will need to resync your systems for the change to take effect.  The following articles detail this process:

Standalone licence: How to manually update your licence

EEE Server managed licence: How do I resync my licences?

If you wish to upgrade a machine using a Personal licence, the Personal licence must first be removed.   This process is detailed at the end of this article in the Personal Edition section: Error 0xc02e0010 reported from licence wizard

Can I downgrade licence?

The downgrading of licence type is not supported. 

What happens when a subscription licence expires?

This is covered in the following article: What happens when my EEE licence expires?

Keywords: questions, licence, license

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